The mission of the nonprofit Monterey Bay Aquarium is to inspire conservation of the ocean.

Our diverse and dedicated team works in many ways to assure the future health of the ocean and the people who depend on a healthy ocean for their survival.

Our living exhibits and visit programs are considered among the best in the world. We offer free education programs for more than 100,000 schoolchildren and educators each year -- and our new Bechtel Family Center for Ocean Education and Leadership is taking that work to a new level.

Rigorous science underpins all of our work to advance policies that promote ocean health in the United States and internationally. Our respected Seafood Watch program is a global leader, giving businesses and consumers the tools to transform how fish are caught and farmed around the world.

Our award-winning exhibits feature the rich diversity of marine life along California’s central coast -- from sea otters and kelp forests to jellyfish and sharks. Our newest exhibition, "Into the Deep / En lo Profundo," features never-before-see animals from the deep ocean. We attract nearly 2 million visitors a year and engage 3 million followers through our social media channels.

Our education programs are shaping a new generation of science-literate ocean conservation leaders, and giving educators better tools for ecosystem-based learning.

We promote science-based action on behalf of key species like sea otters, sharks, and Pacific bluefin tuna. We've advocated successfully to create marine protected areas, eliminate ocean plastic pollution, and end to the shark fin trade, and we support policies to address climate change and ocean acidification, which threaten ocean health, and our own survival.

Under general supervision, develop and maintain critical business processes to support our fund-raising goals. Lead divisional development and implementation for cross divisional CRM/CMS/technology projects where the Development division is a key stakeholder. Provide standards and guidelines for staff to input and export data in Tessitura, maintain SOPs and audit data entry for accuracy. Build and pull complex lists, extractions, and reports to support Membership and Fundraising programs and provide data and analysis for financial reports and budget planning. Perform other duties as required.

Core Activities:

• Gather system and program requirements in collaboration with IT, the web team, Marketing, Education, and GE staff for the Division’s databases (Tessitura). Analyze business processes and performance.
• Identify and resolve payment processing errors/issues with online forms/functionality in collaboration with cross functional teams (Finance, IT, Marketing, etc.).
• Coordinate resolution of escalated service tickets within Tessitura (e.g., initiate help tickets with external vendor; assist with troubleshooting, implement recommended system changes, etc.).
• Assist staff with troubleshooting in Tessitura.
• Serve as day-to-day resource for staff on database questions and staff data entry (e.g., system access, etc.).
• Create reports, data visualizations, dashboards, lists, etc. for leadership and program teams to inform strategic decisions, including, mailing lists, prospect research, constituent listings, fundraising appeals, year-end data/report, and contribution analysis for budget process.
• Pull contribution data and provide monthly reports to various stakeholders (e.g., Finance, Membership, etc.); support annual financial audit requirements.
• Define and complete regular data audits for accuracy and work with staff for clean-up projects, as needed, including merging duplicate constituent records.
• Maintain ongoing products; configure and update system parameters and tables in Tessitura for Development division.
• Coordinate implementation of system upgrades, new features, and workflow changes.
• Develop and maintain procedures (SOPs) for the Membership team’s data entry in Tessitura and provide trainings as needed.
• Perform transaction adjustments (refunds and corrections) daily.
• Perform data entry as needed; coordinate and process memberships made through employee payroll deductions.

Preferred Knowledge, Skills & Abilities (KSAs):

• Bachelor’s Degree in related field or equivalent combination of education, training and experience
• At least two years of database administration or support experience, including proficiency in building and running complex lists, exports and reports
• Has database knowledge working with Tessitura, Salesforce, Raiser’s Edge, or other database programs
• Understands and is proficient in all divisional data entry to maintain data integrity
• Acute attention to detail and organization in producing deliverables
• Ability to work collaboratively with individuals with diverse job responsibilities
• Ability to work independently once direction is given
• Must be comfortable in fast-paced, high-volume environment
• Embraces teamwork and thrives in team environment. Ability to stay engaged and responsive when working in both onsite and remote settings.
• Excellent customer service and written/oral communications skills
• Excellent computer skills including Microsoft Word and Excel
• Ability to work within and maintain Monterey Bay Aquarium’s Core Values

Physical Requirements to Perform Essential Job Functions:

• Typical office equipment
• Constant sitting, walking, standing, bending
• Occasional unassisted lifting up to 50 lbs
• Typical office environment, main aquarium and offsite events