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Tideworks
is hiring
Business Analyst
About Our Company
Tideworks is a full-service provider of comprehensive terminal operating system solutions for marine and intermodal terminal operations worldwide. The company helps more than 120 facilities run their operations more efficiently and profitably. From optimized equipment utilization to faster turn times, Tideworks works at every step of terminal operations to maximize productivity and customer service.
Tideworks was launched in 1999 following 40 years of experience as the technology division for Carrix, Inc., which now operates more cargo terminals than any other company in the world. Headquartered in Seattle, Washington, Tideworks has offices around the world.
Job Description & Responsibilities
As a Business Analyst, you will help IT partners in identifying and implementing advanced technology solutions and concepts (e.g., software, applications, processes, etc.) in a cost-effective way. You will work on assignments where problems are not always clear and will collaborate with others across the organization via workshops, discussions, etc. to understand business processes and drivers, short and long-term goals, and areas for improvement. On a day-to-day basis, you will identify and document the business requirements of a product or solution and communicate them clearly to teams. Leveraging this information, you will make informed recommendations for solutions to a business, product, or client problem, which may be related to technology, processes, policy, or structure. You will play a vital role in our business journey and help us to take advantage of emerging trends and bring new ways of working to the forefront of our teams and the technical community while working towards meeting OKRs.
- Devise and recommend appropriate solutions and facilitate change.
- Provide analytical support to solve business problems, assess effectiveness and necessity, and use tools such process maps, diagrams, strategy maps, etc.
- Handle and / or manage issues and questions during development.
- Provide support in implementation, user testing, and quality efforts.
- Document business requirements and user manuals to describe application installation and operating procedures.
- Participate in regular requirement gathering and design sessions with the client community.
- Participate in meetings with multiple stakeholders, including product and development teams to assess the impact of proposed solutions, deployments and help to minimize disruption to services.
- Work with partners to conduct user acceptance testing.
- Provide consultative support on business-led technology initiatives.
- Create and manage against OKRs.
Requirements
Qualifications:
- 5+ years’ experience with Enterprise Asset Management systems and processes.
- 5+ years’ experience in Software Development or Analytical capacity as an Analyst or equivalent, or relevant industry work experience.
- Experience with enterprise resource planning (ERP) systems.
- B1 or higher proficiency with the Spanish language preferred.
- Experience analyzing, documenting, and designing business processes in the context of software / process integration.
- Experience with agile software development methods, business reengineering concepts & methods highly desirable.
- Flexibility, tolerance to change, adaptation, pragmatism, and commitment encouraged.
- Deep knowledge of information technology and business concepts and ability to understand business requirements.
- Commitment to delivering high quality, prompt, and efficient service to the business.
- Aptitude for breaking down work into manageable parts and effectively assessing the priority and time to complete each part.
Key Knowledge, Skills & Abilities:
- Deep knowledge of Enterprise Asset Management (EAM) including end to end lifecycle management and maintenance of company assets.
- Proven ability to rapidly acquire new information and new skills, and a desire to do so.
- Ability to work in a dynamic, varied, and fast-paced environment and influence and question stakeholders and partners across teams.
- Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products.
- Ability to work across teams and drive decisions based on understanding of trade-offs.
- Ability to apply active listening and collaboration skills to effectively engage both technical and non-technical stakeholders to achieve target outcomes.
- Proven ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
- Ability to negotiate and resolve conflicts.
- Ability to influence others using analytics and compelling storytelling.
- Leading skills in project management, requirements gathering, problem solving, analytics, and presentations.
Work Environment:
- Exposure to computer screens.
- Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
- The noise level in the work environment is usually moderate.
- Requires a hybrid 3 day in-office minimum environment.
What we offer
Employees (and their families) are covered by medical, dental, and vision insurance. Employees also are covered by basic life and accidental death insurance, short term disability insurance, long term disability insurance, and an Employee Assistance Program. Employees accrue one hour of paid sick leave for every 28.8 hours worked. Employees may be eligible for up to twelve weeks of paid maternity leave; and up to 5 days of paid bereavement leave. Eligible employees are able to enroll in our company's 401k plan, as well as a retirement plan. Employees may be eligible for discretionary and/or metric-based bonuses and will receive two weeks (ten days) of vacation and 13 paid holidays every year.
