We automate, digitize and transform the way people bank and shop. We offer proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for financial and retail customers.

Consumer behavior is changing rapidly; people are empowered and connected and expect unprecedented service and convenience. The world is “always on” – a digital era requiring us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds.

Diebold Nixdorf employs approximately 21,000 employees in more than 130 countries worldwide. We are publicly traded on the New York Stock Exchange under the symbol “DBD.”

Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation

Partners with sales, product and other stakeholders to define, develop, improve and implement customer-focused engagement and service delivery processes. Analyzes, interprets and documents customer requirements and works to ensure DN delivery processes are applied, adapted and executed to ensure an effective and high quality response. Conducts process fit / gap analysis, identifies and estimates change requests and guides stakeholders in coordinating requirements and process application.

Responsibilities

• Gains familiarity with Business Analysis concepts, practices and methodologies.
• With guidance, performs standard Business Analyst duties, including: Working with Business Analysis team members and assigned organizational stakeholders to understand customer-focused processes, requirements and areas of concern.
• Contributes to system / process evaluation, gap identification and improvement development.
• Assists with improvement-focused project planning.
• Documents project steps, anticipated outcomes and expected business impact.
• Assists with Issue identification and resolution.
• Develops progress reports and communicates project status to team and manager.
• Assists with special projects as assigned.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Business Analysis.
• Good business English skills (Written and spoken).