North Country Community Mental Health provides services to all residents of Antrim, Charlevoix, Cheboygan, Emmet, Kalkaska, and Otsego Counties experiencing an emotional problem, mental illness or developmental disability.

Mission Statement: To ensure the provision of behavioral health services that improve the quality of life in our communities.

Vision Statement: Setting the standard for excellence in behavioral health care.

Equal Access to Services: North Country Community Mental Health will not discriminate in service provision on the basis of age, sex, religion, race, national origin, or disability.

SUMMARY OF RESPONSIBILITIES:

The Information Technology Business Analyst (ITBA) Acts as a liaison between Information Systems Department and various stakeholders to gather business requirements, design, develop and support applications, provide reporting solutions for the data needs of finance, back-office, and QI departments, and meet the data reporting obligations of various contracts.

ESSENTIAL JOB FUNCTIONS:

• Confer with various stakeholders to analyze current operational procedures, identify problems, and propose solutions.
• Work closely with data team to maintain data warehouse.
• Plan, design, and oversee the development of data gathering, storing and retrieval, to assure data integrity.
• Develop and/or maintain documentation.
• Adhere to software development standards.
• Conduct internal testing of user interfaces and decision-support tools (e.g., data apps, decision-making frameworks, etc.).
• Safeguard data to ensure it is secured and only shared with intended users.
• Oversee all Health Information Exchange activities.
• Analyze user requirements, procedures, and problems to automate processing and/or to improve existing processes or software system.
• Finds efficiencies in processes, reducing unnecessary steps, organizing data tracking, and simplify processes to report data.
• Develop tools for committees or teams using Microsoft products, i.e., Access, Excel, SQL Server tools (T-SQL, SSMS/SSRS), and Power BI.
• Responsible for reporting data to PIHP, MDHHS and other payers, as mandated by contracts.
• Assist teams in development of key performance indicators/outcome metrics to evaluate program and organizational effectiveness.
• Knowledge of statistics for use in the production of key performance indicators.
• Work with Finance, Billing, Reimbursement and QI departments to support the reporting needs of those departments.
• Provide executive summaries based on data, e.g. incident report work groups and annual risk management summary.
• Conducts all phases of survey research, including development, testing, administration, and utilizing statistical methods to analyze data.
• Monitor and analyzes data trends, including but not limited to quality assurance measures, and make recommendations for continuous quality improvement.
• Maintain and upgrade professional knowledge, skills and development on a continuing basis.
• Perform other related duties as assigned by supervisor.
• Maintains confidentiality of service recipients in accordance with HIPAA Privacy Laws and 42 C.F.R., Part 2.

QUALIFICATIONS:

Education: Bachelor’s degree in quality management, business administration, public or health administration, computer science, or related field.

Experience: Three to five years’ experience in data analysis and reporting, process improvement, and/or statistical analysis to support business/clinical operations. Exceptional computer skills with Microsoft Office products, including Word, Excel and Access. Experience with SQL Report Writer and Power BI.

Other: Lived experiences with behavioral health issues are valued.

Skills, Knowledge, Abilities:

• Technical acuity, accuracy
• Quality improvement tools including process mapping, rapid cycle PDSA, Lean, Six-Sigma
• Requires acute attention to detail
• Accurately and effectively uses visualization including charts, graphs, trend lines, and other tools to convey key messages
• Knowledge of Microsoft SQL Server
• Experience in software development, statistical and/or visualization platforms
• Ability to support and facilitate a cross-functional team
• Ability to transform data into meaningful, actionable information
• Ability to track, monitor and report on progress towards identified benchmarks
• Understanding of relational databases

PHYSICAL REQUIREMENTS:

Ability to walk, bend, stand, sit, lift up to 25 pounds with or without assistance, stretch/reach, hear, see, hand/finger dexterity and drive a vehicle. Position requires physical ability to complete and maintain certification in CPI techniques which will be a training class provided to the job incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

OTHER JOB SPECIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES):

• Strong interpersonal skills.
• Strong written and verbal communication skills; able to organize, prioritize and communicate effectively, at all levels of the organization.
• Strong problem solving and creative skills; ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• Skilled in planning, organizing, prioritizing, delegating, and supervising.
• High level of integrity and dependability; is results-oriented.
• Able to maintain a positive attitude with work assignments and in relationships with co-workers.
• Maintains appropriate professional image; able to maintain composure and effectiveness under pressure and in changing conditions; able to accept feedback as it relates to job performance and responsibilities.

OTHER REQUIREMENTS:

• Must be able to complete and remain current in initial and ongoing training requirements.
• Have own phone for communication, reliable access to messages, and multi-factoring capabilities.
• Have reliable transportation in carrying out agency duties.
• Possess a valid Michigan driver’s license and have a satisfactory driving record.
• Ability to work within guidelines of the code of conduct, regulatory compliance plan and personnel policies.
• Supports a philosophy of service delivery that is recovery-based, person centered and culturally competent.
• Adhere to applicable policies and procedures as required by MDHHS and other pertinent regulatory agencies.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.