Housecall Pro was founded in 2013, and we’ve been helping home service professionals succeed ever since. Our goal is to champion Pros with exceptional technology that makes their work simpler, smarter, and more profitable.

And while our features are built to help Pros manage every aspect of their business—from scheduling, to dispatching, to payments—we also know that it’s a whole lot easier to run a business with a community behind you. That’s why we created the most powerful community of home service Pros, united by a common purpose and always there to lend a hand.

Housecall Pro serves more than 25,000 HVAC, Plumbing, Electrical, Cleaning, and other field service businesses.

We show up for our Pros every single day, investing in them however they need us. We exist to serve our customers, and we get stronger with every Pro that trusts us to champion them to success.

As a Senior Lead, Business Analyst, you have expertise in bringing data together and developing sharp insights to improve the operational and financial performance of the business. You are a strong written and verbal communicator who is comfortable working cross-functionally with senior leadership, diverse stakeholders and teams. You are curious, analytically minded, and action oriented. You work with business leaders to help them see the business from every angle, and serve as a role model and mentor to junior team members.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What You Do Each Day

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
• Drive results by supporting business and marketing stakeholders in identifying and answering key questions through data-driven analysis
• Interpret data and findings and communicate these back to business stakeholders in written and visual format
• Own the development of strategic and thoughtful analysis to maximize LTV
• Work in a matrixed environment, supporting analysis and reporting for business stakeholders
• Serve as a role model and mentor to junior business analysts on the team
• Drive analysis, with a constant eye toward business objectives

Qualifications

• Bachelor’s degree, preferably in a quantitative discipline, or equivalent work experience; Masters degree a plus
• 3+ years experience with a BI tool (i.e. Tableau, Power BI or Looker (Tableau preferred))
• 2+ years SQL, Excel, and Google Sheets experience required
• Proven success sourcing business questions from key internal stakeholders, refining, and answering comprehensively with data and analytics

What will help you succeed in this role:

• Former experience in management consulting, business operations, financial modeling, or product/marketing analytics
• Prior experience at a SaaS start-up
• Experience providing compelling data storytelling, unlocking actionable insights
• Curious, innovative mindset with a focus on solving problems
• Strong cross-functional collaborator
• Motivated by accuracy and attention to detail