At Rover, everyone has ownership of their work and the opportunity to make a true impact. We believe that being diverse and inclusive is key to our success and encourage every employee to share their unique perspective while being their true self.

We believe everyone deserves the unconditional love of a pet, and Rover exists to make it easier to experience that love. We’re supporting dog owners and empowering dog sitters to run thriving pet-care businesses in your neighborhoods. The Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.

The WFM practice supports the company’s global operations efforts, while also working with partner teams throughout the organization. This is not your typical analyst role--we're looking for more than just a dashboard builder. We need a business savvy WFM business analyst, who is equally strong in data modeling and deep data analytical skills along with strong business partnering skills, to collaborate with our senior operations leaders to identify highest-impact opportunities for the business and help drive them forward. Over time, you will evolve into a trusted business partner who can surface the right information to assist in decision making at the right time and drive a seamless operation which is effective (quality) and efficient (cost). The ideal candidate must possess a strong technical background with proven expert abilities in data modeling techniques, SQL, building reporting abstractions, and foundational understanding of applied statistics to drive WFM capabilities with a reasonable level of autonomy.

This position is approved for remote work only in the following states: WA, ID, TX, GA, NC, MI & FL

Your Responsibilities:

• Develop strategies to both measure and optimize the organization’s efficiency and effectiveness, agent performance and interactions with customers at a global scale
• Develop & maintain long-term forecasting models with reasonable level of accuracy and working in partnership with Finance and Accounting team
• Develop narratives to advise senior leaders of changes in the business and performance
• Support and partner in building of our WFM data infrastructure and dashboards in partnership with the Analytics team

Your Qualifications:

• You have an expert level of expertise using SQL to manipulate large data sets along with forecasting data modeling techniques
• You have hands-on experience building out data abstractions using tools such as DBT as well as a variety of data visualization tools (e.g., Sisense/Mode, Tableau, etc.)
• You have at least 4 years experience working cross-functionally with complex datasets in an WFM environment to support organizational decision making
• You thrive working in an ambiguous environment where you can establish structure to provide clarity to support decision making
• You can reasonably prioritize projects based on return on investment and own the end-to-end project management for our WFM deliverables
• Business partnering is your superpower! You get energy from collaborating with senior leaders at the 10k foot level while also diving into details with front-line agents at the 1 inch level
• You have a college degree in a quantitative or technical field (e.g., math, statistics, business, finance, accounting)

Nice to Have:

• Masters degree in a quantitative field OR on the job experience with applied statistics
• Experience with forecasting customer demand/contact volumes using a variety of modeling techniques
• Ability to code in Python/R is a plus
• Hands-on experience working with workforce management (e.g., Calabrio) or customer service tools (e.g., Zendesk and Talkdesk)