bswift LLC offers cloud-based technology and services that transform the way employees perceive and engage with their benefits. With adaptive technology, service excellence, and compassionate service, bswift serves millions worldwide. Their comprehensive suite of solutions provides intuitive, personalized online enrollment, interactive decision support, ACA compliance reporting, and employee engagement. Visit www.bswift.com to learn more.

We’re looking for motivated and goal-driven team members who can do what it takes to make a company great. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

About the Role:

We are seeking a highly skilled Product Data Analyst to join our dynamic team. In this role, you will focus on analyzing product usage data from both channel partners and direct clients, identifying opportunities for improvement and growth. You will act as the critical link between our product, sales, and pricing teams, using data-driven insights to support strategic decisions and enhance our product offerings.

If you are passionate about leveraging data to drive business impact and thrive in a fast-paced environment, this role is for you.

Key Responsibilities:

Data Analysis & Reporting:

• Analyze client product adoption data to assess opportunity and identify gaps
• Provide data-driven insights to guide strategic decisions and shape future product development and marketing strategies.
• Develop and maintain comprehensive reports on product performance, identifying trends and opportunities for optimization.

Collaboration & Stakeholder Engagement:

• Work closely with key stakeholders to support product and pricing strategies.
• Act as a liaison between product and sales teams, translating data insights into actionable recommendations for cross-selling and product commercialization.
• Collaborate with technical and product teams to address user experience issues and improve overall product engagement.

Strategic Data Use:

• Ensure the accuracy and reliability of data through rigorous testing and validation.
• Demonstrate strong inferential thinking, proactively identifying key questions and next steps for analysis.

Requirements:

• SQL Expertise: Proficient in SQL for complex data querying and analysis.
• Analytical Skills: Strong problem-solving capabilities, with a focus on critical thinking and deriving actionable insights.
• Autonomy & Collaboration: Ability to work independently while knowing when to seek input from others or collaborate with teams.
• Communication: Excellent verbal and written communication skills to effectively present findings and insights.
• Experience: Proven experience in an analytics role, ideally within a product support or similar context.
• Tools & Technologies: Familiarity with data visualization tools like Power BI and statistical analysis software is a plus.