As the future of work continues to evolve, Paychex leads the way by making complex HR, payroll, and benefits brilliantly simple. Our unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. You can see the results in our growth as an HR leader and the positive returns we deliver to our shareholders.

Paychex, Inc. (Nasdaq:PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.

-Industry expertise since 1971
~740,000 business clients in the U.S. and Europe
-Pays 1 in 12 U.S. private sector employees
-A top HR outsourcer — serving 2.2M worksite employees through our HR outsourcing solutions

Independently analyzes complex business needs and advises on application design and process change opportunities. Partners with key stakeholders to analyze, diagnose, and resolve complex problems using diverse methods and tools. With very minimal supervision, Identifies and performs research, analysis, coordination, problem solving, development, and test plans related to business process and third party solutions used by employees and clients. Oversees the development of business cases and solution proposals in support of improved functionality with regard to Return on Investment and long-term benefit. Provides leadership and expertise applying project management concepts to service projects.

Responsibilities

• Delivers strategic vision recommendations to stakeholders for achieving effective and efficient approaches to process and project objectives.
• Directs and leads Developers regarding requirements and testing results to ensure solutions are fully functional and approved prior to release.
• Independently manage complex projects with multiple deliverables and timeframes (including resource allocation, release management, and cross-functional impacts).
• Recommend/Initiates process redesign ideas to improve productivity including accurate reporting.
• Identifies and improves business process through analysis and recommendations. Analyzes and maps current processes and potential future state to improve operating efficiencies.
• Applies comprehensive knowledge to identify impact of process/product changes across multiple product lines and delivers solutions and readiness plans to clients/users.
• Partner with leadership across multiple organizations to drive large scale initiatives forward and implement value-add strategic solutions.
• Acts as a liaison between stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues.
• Partners with other project areas such as IT, Operations, and Product Management to coordinate interdependencies and resolve issues. Proactively identifies and manages risks.
• Evaluates and recommends alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
• Leads Quality Assurance efforts for all solutions, including test plan creation and issue tracking,lead troubleshooting efforts, issue analysis, and communication of resolution.
• Lead root cause analysis and resolution of complex business problems and recommends solution to management to enable the organization to achieve goals. Complete project charters, workflow analysis, and return on investment.
• Other duties as assigned to support the general purpose of the position’s function.

Qualifications

• H.S. Diploma - Required
• Associate's Degree - Preferred
• 5 years of experience in Experience in process improvement and business analysis.
• Leadership experience a plus.