From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy.

The Senior Business Operations Analyst will collaborate closely with the Service and Application Portfolio teams to drive the adoption of Service and Application Portfolio products and processes. This role requires advanced skills in process execution and data analysis to support practitioners and stakeholders. The analyst will partner with personnel at all organizational levels and excel in a fast-paced environment.

Responsibilities:

• Manage day-to-day operations, including monitoring and enforcing data and process compliance.
• Respond to new requests for process and data support.
• Provide reporting assistance and conduct education/training sessions.
• Assist with Service and Application Definition and the association of Offerings with Configuration Items.
• Process refinement and optimization and documentation.
• Establish Dynamic CI Groups.

Process Custodian Duties:

• Engage with Service and Application Portfolio Practitioners and related process stakeholders.
• Facilitate the organization’s adoption of Service and Application Portfolio Management best practices.

Operate and manage steady state, day-to-day needs including:

• Monitor and enforce data and process compliance
• Respond to new requests for process/data support
• Provide reporting assistance
• Provide education and training as needed
• Assist with process refinements
• Identify continuous improvement opportunities
• Proactively identify and resolve data or process issues

Assist in operationalizing Service and Application Portfolio Management:

• Coordinate with related process stakeholders to establish data and process compliance metrics reporting
• Prepare supporting documentation

Provide guidance to portfolio practitioners on:

• Service and Application Definition
• Associating Offerings with Configuration Items
• Establishment of Dynamic CI Groups
• Partner with stakeholders to ensure portfolios meet related process needs.
• Collaborate across projects/programs to account for interdependencies.
• Support project management activities required to track progress.
• Confidently and effectively communicate with managers, team members, stakeholders, and business partners.

Qualifications:

• 5+ years of relevant experience as a business analyst for applications and products
• Bachelor's degree in relevant field of study
• Experience implementing technology updates and changes enterprise wide
• Experience managing relationships with end users and stakeholders across different leadership levels
• Experience with updating and maintaining documentation for users