At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 18,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

The Senior Business Analyst is the craft leader and point of reference for analytics resources such as reporting, visualization and analysis needs, primarily focusing on the North America region (NORAM) while being part of the global Business Intelligence team. That means that you will be a critical thought partner for NORAM’s VP of Commercial, Chief of Staff and commercial leaders. The NORAM Commercial team oversees Sales, Onboarding, and Account Management and is responsible for growing and maintaining partnerships with thousands of FareHarbor clients.

We would love to see you leading regional analytical excellence, being an integral part of the global Business Intelligence team. This role will be an exciting opportunity for someone who likes to drive continuous improvement initiatives and innovation, and is an all-star collaborator.

What You’ll Do Here

• Act as a trusted advisor to the Commercial leaders to develop strategic revenue reporting, providing predictions and insights to meet objectives of the Sales, Account Management and other client-facing teams.
• Optimize data strategy (full cycle, from ETL to reporting) to support data-driven decisions for client growth: maintain data accuracy and spot improvement opportunities for key reports, metrics, and workflows.
• Collaborate with cross-functional stakeholders to define problems, set success metrics, and plan future strategies using data insights and effective communication.
• Build and develop a knowledge base about the operational, tactical and strategic best practices for the Commercial team.
• Be the voice of the global Business Intelligence team within the NORAM region, ensuring our culture has data at the forefront.

Requirements

• 5+ years of proven experience in Analytics.
• Preferably understanding of SaaS and/or Sales, Revenue, and Customer analytics and best practices.
• BSc/MSc in Business Administration, Economics, Statistics, Computer Science or related field.
• Expertise using data analysis and visualization tools (e.g: Tableau, Data Studio, Power BI, Mixpanel, etc.) to drive strategic decisions.
• Expertise with one of the data analysis languages (SQL, Python); experience working with DBT and statistical modeling is a plus.
• Experience leading and executing complex projects spanning multiple stakeholders across various geographies.
• Excellent communication skills with the ability to translate complex data findings into actionable recommendation in a fast-paced, dynamic, high energy environment.