As one of the largest insurance brokerage and consulting firms in the US, Woodruff Sawyer protects the people and assets of more than 4,000 companies. We provide expert counsel and fierce advocacy to protect clients against their most critical risks in property & casualty, management liability, cyber liability, employee benefits, and personal wealth management. We provide expertise and customized solutions where clients need it, with headquarters in San Francisco, offices throughout the US, and global reach on six continents.

As a Business Analyst, you’ll be responsible for building requirements through extensive analysis of current processes and a compelling view of the future-state.

What You’ll Do:

• Work with business partners to elicit high-level requirements and capture business needs; understand the customer journey and define user requirements.
• Engage with business partners and influence project decisions; assess the risks of various solutions and prioritize competing business demands.
• Promote architectural consistency and usability standards.
• Participates and manages completion of all cycles of testing including application development testing, system testing, regression, user acceptance, data validation, performance and stress, or other testing as required.
• Identify opportunities for business-led delivery; coach employees to make use of technology and information.
• Develop comprehensive requirements documentation including both written requirements and visual mockups and wireframes.
• Maintains documentation relating to projects, including creating and maintaining process diagrams.
• Create user acceptance test frameworks and execute such tests during the project.
• Work with IT teams to assist during requirements elaboration and stories creation process.
• Seek and audit requirements traceability matrix with IT teams.
• Provide tier-2 support of application incidents reported through the help desk.
• Provide analytical assistance to team members to resolve application incidents, maintenance items, and enhancement requests.
• Perform daily monitoring of applications in production use.
• Coordinate application support with other IT teams.

This job is for you if…

• You apply different strategies to convince others to change their opinions or plans and ensures that proposals or arguments are supported by strong logic and a compelling business case.
• Can work with data to identify patterns.
• You use judgement to form conclusions that may challenge conventional wisdom and focus on the crux of issues to identify high leverage intervention points and strategies.
• You’re able to convey complex and technical business issues to diverse audiences and project a highly credible, polished image in presentations and communications.
• You seek to understand the business needs and deliver prompt, efficient quality service.
• You rapidly acquire new knowledge and learn new skills.

Experience & Qualifications:

• Master’s or higher degree in technology or related disciplines
• 8 or more years of industry experience in Insurance (brokerage or carrier side) or an allied industry
• Financial services software implementation experience a plus (vendor, customer, or consultancy)
• Expertise in mockup technologies: Figma, ADOBE XD, HTML, JavaScript
• Proficient in querying and profiling data using SQL, Excel etc.
• Strong organizational and communication skills
• Ability to document technical requirements effectively, using appropriate terms and vocabulary that will be clearly understood by project teams, co-workers, and users.

Don’t meet every single preferred qualification? Studies have shown that underrepresented populations are less likely to apply to jobs unless they meet all qualifications. At Woodruff Sawyer we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.