Prudential Financial (NYSE:PRU) was founded on the belief that financial security should be within reach for everyone, and for over 140 years, we have helped our customers reach their potential and tackle life's challenges for now and future generations to come. Today, we are one of the world’s largest financial services institutions, offering individual and institutional clients a wide array of financial products and services. With operations in the United States, Asia, Europe and Latin America, we are known for delivering on our promises to our customers, and are recognized as a trusted brand and one of the world’s most admired companies. We also have one of the most recognized and trusted brand symbols: The Rock®, an icon of strength, stability, expertise and innovation. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in our industry. We offer an inclusive work environment where employees can develop to their full potential, and give back to the communities where we live and work.

As a member of the Business & Regulatory Solutions team within Prudential Retirement Strategies, the Sr. Business Analyst is a versatile role that is focused on developing technology innovations for the Investment & Pension Solutions (IPS) teams, which are: Pension Risk Transfer, Longevity Risk Transfer, Structured Settlements, Stable Value, and the Contracts CoE. You will help shape and execute on initiatives by analyzing existing processes and systems, enabling the teams to build tools that are constituent-focused while also ensuring practicality within existing business rules.

This role also works closely with the Chief Product Owner, one or more Product Owners, technology partners, UX designers, and business partners to support the development process and ensure that new digital capabilities and tools meet Objectives and Key Results (OKRs) as defined by the team. The Sr. Business Analyst assists the Product Owner in managing relationships with key stakeholders and technology partners.

In this role you will:

• focus on all aspects of the end-to-end internal user and end customer experiences within an Agile framework
• support the product roll-out plan and post-implementation success measurement (i.e., KPIs) to inform future product iterations
• provide key support for initiatives that explore and test new experiences in market and initiatives that leverage customer insights to rearchitect the current experience.

Your Responsibilities Include

• Independently work with business partners and initiative owners to understand the end user’s needs and pain points to define the requirements in agile stories for development
• Support the Product Owner and the agile team to clearly capture and analyze acceptance criteria and to define and sequence the work (e.g., MVP - minimum viable product and beyond, go to market strategy, release schedules)
• Collect, clean, and analyze data to assist team in making data-driven decisions and determine business case and sources of value
• Salesforce product knowledge and 6 months hands-on administration experience with Salesforce
• Experience as a Salesforce administrator, developer, or Business Analyst
• Ability to perform administration tasks in Salesforce, including but not limited to: helping users develop reports, assigning user permissions, resetting passwords, maintaining data quality, adding values to drop down fields, and running backups.
• Lead team Refinement sessions and maintain the team backlog in Jira
• Flex to support all aspects of business analysis as needed (e.g., lean documentation, current state analysis, roadmaps, customer interviews, facilitate workshops, participant in journey mapping, etc.)
• Develop a deep understanding of current business processes to ensure the product is built and is practical within existing business rules
• Proactively share insights and progress to promote a team and customer-centric culture and connect the dots across experiences to inform the broader IPS organization
• Collaborate across agile teams within the IPS Journey and across other Constituent Journeys (Workplace Solutions Group, Product, and Customer)
• Support recurring production releases and assist with testing/validation efforts to ensure acceptance criteria is met on stories being developed

What you’ll need to succeed:

• Three (3) years' experience providing business and systems analysis, systems design, and working with developers preferred
• Two (2) years' experience working on or supporting agile or New Way of Working (NWoW) initiatives
• Prior experience providing business analysis in a waterfall and/or hybrid framework is a plus
• Trailhead Badges/Super Badges
• Certified Salesforce Administrator a plus
• Experience working in finance in one or more business functions (product, marketing, service, technology, customer experience, direct-to-consumer, Retail Advice and Solutions, etc.) is a plus
• Experience working with or in Regulatory is a significant plus
• Working knowledge of one or more of the financial products sold and administered by IPS (Pension Risk Transfer, Longevity Risk Transfer, Structured Settlements, Stable Value, Defined Benefit pension plans
• Bachelor's degree or equivalent experience
• Exhibit passion about technology innovation in support of business goals
• Exceptional writing skills
• Advanced Microsoft Office and Jira skills required
• Flexibility and adaptability are vital to success in this role
• Prior experience working in a matrix/nonhierarchical environment, embracing an agile mindset to evolve with the business
• Excellent work ethic and self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Outstanding communication and interpersonal skills to work effectively with team members, leadership, and other departments
• Comfortable voicing opinions and making recommendations for process improvements
• Deep organizational awareness and the ability to navigate and influence across an organization
• Strong problem solving, decision making, negotiation, and partnership skills
• Demonstrated ability to analyze and synthesize data to illuminate key findings and areas of opportunity and summarize findings that educate key stakeholders in a way that is meaningful and compelling
• Embrace a learning mindset to take on versatile roles as required by the team involving analytics, business rule definition, testing, and operationalization
• Intellectual curiosity and a willingness to learn, grow, and improve
• Occasional travel required (between 1% and 10%)