Copado
is hiring
Senior Business Analyst, Community
About Our Company
Copado empowers every Salesforce development team to plan, build, test and deliver applications with speed and confidence by unifying CI/CD pipelines and automated testing on one platform — all powered by embedded AI.
Across the globe, 1,400+ customers and 90,000+ Copado Community members leverage our complete and extensible DevOps solution to scale Salesforce, maximize business value and accelerate their careers.
Job Description & Responsibilities
Key responsibilities this role is expected to effectively demonstrate are:
- Understand stakeholder needs and translate into digital solutions via Salesforce features.
- Work with stakeholders to identify, validate, and document business objectives through workshops, interviews and company research.
- Align requirements to features within the Salesforce platform
- Conduct Discovery and Design sessions with stakeholders
- Breaking down features into User Stories. Story Grooming and Writing.
- Interpret business requirements to identify technology and operational implications.
- Provide best practice knowledge on business processes related to Experience Cloud (Salesforce Communities).
- Review, develop and execute plans to address user requirements, increase adoption and engagement on the Salesforce platform.
- Create business process flows, use cases, user stories, and test cases.
- Assist in change management activities.
Requirements
Required Professional and Technical Expertise:
- 4+ years experience in a Business Analyst or Consulting role.
- 4+ years experience with Salesforce: Experience Cloud, Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud
- Experience leading large technology or transformational projects involving multiple workstreams, business process re-engineering, custom development, integrations, data migrations, etc.
- Experience with agile development tools such as Copado, JIRA.
- Strong consulting, problem solving, and critical thinking skills.
- Experience with industry-specific or business-domain requirements and solutions.
- Expert at facilitating discussions with large business and technical audiences.
- Expert at documenting business processes (e.g. MS Visio, Lucidchart, etc.) and requirements (e.g. epics, user stories, etc.).
- Expert with waterfall, agile, or hybrid-agile development methodologies and tools.
- Expert at demonstrating technology solutions to users.
- Expert written, verbal, and presentation communication skills
- Collaborative and consultative work style.
Preferred Professional and Technical Expertise:
Hands-on experience with the Salesforce platform (e.g. Administrator, Community Cloud, Sales Cloud, Service Cloud, etc.). Multiple Salesforce certifications preferred.
What we offer
We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline only. The exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, generous PTO, and a parental leave program.
Salary Range
$125k —$135k USD
