Copado empowers every Salesforce development team to plan, build, test and deliver applications with speed and confidence by unifying CI/CD pipelines and automated testing on one platform — all powered by embedded AI.

Across the globe, 1,400+ customers and 90,000+ Copado Community members leverage our complete and extensible DevOps solution to scale Salesforce, maximize business value and accelerate their careers.

Key responsibilities this role is expected to effectively demonstrate are:

• Understand stakeholder needs and translate into digital solutions via Salesforce features.
• Work with stakeholders to identify, validate, and document business objectives through workshops, interviews and company research.
• Align requirements to features within the Salesforce platform
• Conduct Discovery and Design sessions with stakeholders
• Breaking down features into User Stories. Story Grooming and Writing.
• Interpret business requirements to identify technology and operational implications.
• Provide best practice knowledge on business processes related to Experience Cloud (Salesforce Communities).
• Review, develop and execute plans to address user requirements, increase adoption and engagement on the Salesforce platform.
• Create business process flows, use cases, user stories, and test cases.
• Assist in change management activities.

Required Professional and Technical Expertise:

• 4+ years experience in a Business Analyst or Consulting role.
• 4+ years experience with Salesforce: Experience Cloud, Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud
• Experience leading large technology or transformational projects involving multiple workstreams, business process re-engineering, custom development, integrations, data migrations, etc.
• Experience with agile development tools such as Copado, JIRA.
• Strong consulting, problem solving, and critical thinking skills.
• Experience with industry-specific or business-domain requirements and solutions.
• Expert at facilitating discussions with large business and technical audiences.
• Expert at documenting business processes (e.g. MS Visio, Lucidchart, etc.) and requirements (e.g. epics, user stories, etc.).
• Expert with waterfall, agile, or hybrid-agile development methodologies and tools.
• Expert at demonstrating technology solutions to users.
• Expert written, verbal, and presentation communication skills
• Collaborative and consultative work style.

Preferred Professional and Technical Expertise:

Hands-on experience with the Salesforce platform (e.g. Administrator, Community Cloud, Sales Cloud, Service Cloud, etc.). Multiple Salesforce certifications preferred.