RKD Group is the growth accelerator for nonprofits. We leverage digital technology, advanced data science, and award-winning strategic and creative leadership to help organizations accelerate net revenue growth, build long-term donor relationships, and drive omnichannel experiences—and donations. RKD's highly dedicated team has raised billions of dollars in our work with more than 400 national and regional nonprofit organizations.

RKD Group, a direct response marketing and advertising agency, is seeking a Senior Business Analyst to achieve breakthrough results that make a positive impact in this world. By joining our team, you become an integral part of that mission. With our headquarters located in Dallas, Texas, RKD Group is a remote-first company that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions.

The Sr. Business Analyst will support our Salesforce CPQ implementation teams and help our teams meet business needs with an organized, proactive approach. As a Sr. BA - Business Process Modeling and Salesforce Specialist, you will play a crucial role in analyzing and improving business processes, translating business needs into functional and technical requirements, and ensuring successful Salesforce project delivery aligns with organizational objectives.

Together we can accelerate experiences, growth, connection, and results – join us!

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Utilize your expertise in business process modeling techniques, such as BPMN (Business Process Model and Notation), to analyze and document current-state and future-state business processes, identifying areas for improvement and optimization
• Collaborate closely with stakeholders to gather requirements and elicit, analyze, and document business needs/objectives related to Salesforce implementations
• Work closely with cross-functional teams to translate business requirements into detailed functional and technical requirements, ensuring clarity, completeness, and alignment with best practices and industry standards
• Create and maintain business requirements documents (BRDs) that to foster clear communication and understanding among stakeholders
• Apply your knowledge of both waterfall and agile methodologies to ensure successful project delivery within the chosen framework
• Act as a liaison between business stakeholders and technical teams, facilitating effective communication, clarifying requirements, and ensuring seamless collaboration throughout the project lifecycle
• Stay up-to-date with the latest industry trends, Salesforce features, and CPQ enhancements, actively seeking opportunities to optimize business processes and improve efficiency

EDUCATION, SKILLS, QUALIFICATIONS AND EXPERIENCE REQUIRED:

• 7+ years of experience working as a Business Analyst, with a focus on business process modeling and business requirements documentation
• Strong proficiency in business process modeling techniques, such as BPMN
• Extensive experience working with both waterfall and agile methodologies, adept at applying the appropriate approach for requirements gathering, analysis, and documentation
• Experience working with CRM implementations with experience gathering requirements across multiple business functions and processes
• Excellent interpersonal and communication skills, with the ability to effectively collaborate cross-functionally and with stakeholders at various levels
• Strong analytical and problem-solving skills to identify business needs, evaluate potential solutions, and propose effective strategies for Salesforce implementations
• Direct marketing and/or nonprofit industry experience is a plus
• In-depth knowledge of the Salesforce CRM platform, including Sales Cloud, Service Cloud, and CPQ, with hands-on experience in defining detailed requirements for these modules, is preferred.

RKD Group is a remote-first company, with our headquarters located in Dallas, TX.