Pinkerton traces its roots to 1850 when Allan Pinkerton founded Pinkerton's National Detective Agency. Today, Pinkerton offers organizations a range of comprehensive risk management services from security consulting and investigations to executive protection, employment screening and protective intelligence. With employees and offices worldwide, Pinkerton maintains an unmatched reputation for protecting clients and their assets around the globe.

The Senior Business Analyst, assigned to one of Pinkerton's largest global clients, will be responsible for full organizational support, issue resolution, and leading a team of Business Data Analysts. The Analyst oversees processes focused on project guidance, business operations, and product deadlines and delivery. This position can be based anywhere (remote) within the United States.

Essential Functions

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide leadership and day-to-day guidance to the Business Analyst team including on-going communication and direction, coordination of employee paid time off requests, and team scheduling.
• Complete new hire training to ensure comprehension and development of skills/responsibilities.
• Serve as the decision-maker, as directed by the team manager.
• Ensure all services are conducted in a timely and professional manner with special attention to quality and accuracy.
• Develop operational procedures and policies.
• Independently gather and analyze data to facilitate improvements in the methodologies, tools, and techniques to enable the team to scale and optimize operations to mitigate potential risk.
• Establish and manage files for all new cases, including data input to keep files current.
• Implement and assess metrics to improve processes and drive efficiencies in daily workflows.
• Prepare and/or review all submitted analysis, reports, and products to ensure accuracy, research and business sufficiency and professional quality, edit, and correct as necessary.
• Communicate all issues, related to the client relationship, with the appropriate management personnel.
• Identify vendors and technology tools to improve and expedite research.
• Provide analysis to guide decision makers.
• Identify information/security gaps.
• Participate in designated training sessions/seminars, review company training materials, and enhance professional competencies.
• All other duties, as assigned.

Education, Experience, And Certifications

Bachelor's degree and at least five years within a Data Analyst role which included supervision responsibilities or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies

• Able to analyze complex situations and provide business insights and recommendations from data sets.
• Solid project management skills.
• Effective verbal, written, and interpersonal communication skills.
• Able to solve complex problems while using good judgment and discretion.
• Able to organize workload for effective implementation.
• Attentive to details and accuracy.
• Able to interact effectively at all levels and across diverse cultures.
• Serve as an effective team leader.
• Able to carry out responsibilities with little supervision.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Able to build consensus and influence decision-makers.
• Computer skills; Microsoft Office, Python, SQL, Google Suite (AppSheet, preferred), and Tableau.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Must be able to work any shift including evenings, weekends, and holidays to ensure the successful completion of work assignments.
• Frequent sitting.
• Travel, as required.