At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.

Headquartered in Cleveland, Ohio, KeyCorp is one of the nation’s largest financial services companies. Key Companies provide investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

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KeyCorp is an Equal Opportunity and Affirmative Action employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Works with a cross-functional team in optimization of application capabilities & business processes.

Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).

Actively participates in an application support rotation providing issue analysis and supporting resolution activities.

Essential Job Functions:

• Influence requirements for new application features and enhancements that are consistent with strategic priorities.
• Participates in the design process to ensure it supports business requirements and an optimized user experience.
• Capture requirements for a complex system and/or multiple systems; understands the SDLC and its impact on deliverables.
• Translate business requirements into system requirements and partner with technicians to develop and document a design
• Broaden expertise of the business and work with technical and business teams to support business objectives.
• Support and/or participate in all phases of testing to ensure quality in application releases and user experience.
• Understands security, risk management, and IT process principles and escalate to appropriate team(s) as needed.
• Ensure quality through extensive attention to detail, documentation, and reporting as defined by team and enterprise standards.
• Provide analysis, reporting, and remediation for issues presented within the relevant lines of business or application systems.

Required Qualifications

• Knowledge of Hogan Deposits; IDS, RPM, CIS is highly preferred
• Banking/Financial Services is required.
• Knowledge of banking and/or transaction processing
• Proficient in information gathering and analytical approach to problem solving
• Self-motivated with the ability to work with little to no supervision
• 2 or 4 year college degree; or equivalent work experience
• Proven ability to build strong and successful business relationships
• Ability to recognize and formulate approaches to address issues
• Excellent interpersonal communication skills - written and verbal
• High attention to detail
• Demonstrated ability to handle change
• Ability to manage multiple priority assignments