Articulate develops e-learning software, content, and resources that change the way the world learns.

More than 120,000 organizations worldwide, including all 100 of the Fortune 100, have created millions of courses using our online training platform, Articulate 360.

With Articulate 360, e-learning developers get everything they need to create courses for their learning management systems, including the award-winning authoring app Storyline 360. Learn more about Articulate 360 at https://articulate.com/360

Articulate also has the industry's largest community, E-Learning Heroes, where online training professionals get inspiration, guidance, product support, and best practices on building online training. Join the 1.2+ million members of E-Learning Heroes at https://community.articulate.com

As a human-centered organization, Articulate is driven by our vision to empower people to live better lives. We're committed to providing the best value to customers and doing right by our employees.

On the Business Solutions team at Articulate, we pride ourselves on providing our business teams with the systems and support they need to give each customer the absolute best user experience. The Sr Business Analyst is responsible for leading the analysis and design of business processes and systems. This role involves working closely with stakeholders, including departments, IT teams, and external vendors, to ensure that business needs are accurately captured, understood, and translated into effective solutions. The Sr Business Analyst will gather requirements, lead projects, and ensure the successful delivery of business initiatives.

Here is a snapshot of the Tech Stack you will be leveraging: Slack, Salesforce, Marketo, Jira, RingLead, Billing Platform, Workato, and Okta, as well as homegrown applications and integrations.

What You'll Do

• Translate business capability needs into execution ready work for an Agile team; that is, define, prioritize and ensure a ready backlog of work for the team to work on. This will be done by developing user stories/process flows to support the design and development of the solution.
• Work collaboratively with team members to design a solution that will meet business requirements and align with our desired technical architecture.
• Build and manage the team’s enhancement backlog through discussions with IT and our cross-functional stakeholders. Facilitate discussions around making tradeoffs to maximize value.
• Lead and manage projects, coordinate with cross-functional teams to deliver projects on time and within scope
• As needed perform analysis and leverage data to analyze an issue to verify the correct issue/pain point is being addressed
• Act as voice of the stakeholder; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure teamwork product meets defined acceptance criteria.

What You'll Need

• 5+ years of experience in business analysis or a related field, with at least 2 years in a senior role
• 2+ Salesforce domain experience.
• Experience in delivering feature/functionality in Agile, Waterfall, and hybrid environments.
• Experience in leading projects and working with cross-functional teams.
• Strong communication skills; ability to facilitate technical conversations with technical and non-technical stakeholders, partners, and users.

Nice To Haves

• Expertise working with others in a cross-functional multi-team environment and the ability to juggle and prioritize multiple tasks within a collaborative team environment
• Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
• Demonstrate a commitment to continually improve, share learning with others and encourage team development.