At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment.

Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people.

The Senior Business Analyst will be a vital member of Delta Dental's Network Administration team. This role involves complex data gathering, research, interpretation, reporting, and the development of policies and procedures at both the enterprise and divisional levels.

Responsibilities

• Transforms data into impactful business insights, strategy recommendations and implementation plans to improve key performance metrics for the business
• Performs dependency analysis, functional design review, workflow analysis, use case analysis, and data and process modeling
• Collaborates with business stakeholders and subject matter experts to understand business needs and provide guidance to address desired capabilities
• Prepares written reports and verbal presentations summarizing project objectives, analysis, conclusions, and recommendations
• Conducts complex data gathering, research, and interpretation to support business decisions
• Develops and maintains comprehensive reports for various stakeholders
• Creates and updates policies and procedures to enhance operational efficiency
• Documents and analyzes business impacts, develops case scenarios for new or enhanced systems
• Analyzes, tests, and assists in the implementation of workflow and process maps
• Provides recommendations for resolving complex operational issues

Qualifications

• Strong analytical and problem-solving skills to evaluate business processes and recommend effective solutions
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly while maintaining excellent attention to detail
• Familiarity with Delta Dental products, policies, claims, eligibility, and guidelines
• Ability to interact with all levels of personnel and communicate clearly in a professional manner
• Proficient with SQL, Visio, Power Apps, Excel, and Power BI