Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and continue to innovate our future. With stores, distribution centers and facilities spanning the globe, we're able to deliver the best in paints, coatings and related products to the world. From our headquarters to our 130 distribution centers and more than 4,000 retail locations, we continue to grow in new and exciting ways.

Here, there's no one path to success. Our 60,000+ employees are diverse, innovative and passionate. Our employees worldwide bring their energy and unique perspectives to each new day. We believe in careers that grow with you and open up new opportunities. With the support of a global team, you can innovate, grow and discover a career where you can thrive and Create Your 𝗣𝗼𝘀𝘀𝗶𝗯𝗹𝗲™.

The Senior Business Analyst role is responsible for identifying, evaluating, and designing technology-based business solutions to solve complex business problems. They work closely with stakeholders and subject matter experts to understand business processes, workflows, data models, and other system artifacts. This role identifies opportunities for process improvement and system enhancements and is responsible for developing functional and technical specifications that define system requirements and articulate how systems will meet business goals. The incumbent is also responsible for applying system settings and options, as well as planning and executing testing to ensure new or modified systems meet business requirements. The incumbent is knowledgeable of software development lifecycle methodologies and has a strong understanding of system testing and quality assurance principles. They have experience with database management, SQL, web development technologies, and packaged software applications. They will conduct process modeling and requirements gathering and leverage this technical expertise to develop and evaluate third-party solutions or technologies that support business process improvements. The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up-to-date. They will also continually monitor system metrics such as uptime, response times, and error rates to drive system optimization and performance improvements .

Responsibilities

• Conduct requirements gathering sessions with stakeholders and subject matter experts to develop journey maps and personas to ultimately identify business challenges and opportunities
• Analyze and document business processes, workflows, data models, and other artifacts to capture the current and future states of business systems
• Develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements
• Partner with software developers, data analysts, and testers to ensure new systems or changes to existing systems meet the defined business requirements, are delivered timely, and within budget
• Apply system settings and options to meet business goals supporting the planning and execution of system testing
• Evaluate and recommend existing third-party solutions or technologies to support business process improvements
• Continuously update and maintain system documentation to ensure accuracy and completeness, such as process diagrams, data dictionaries, user manuals, and training materials
• Analyze system metrics, such as uptime, response times, and error rates, to recommend system optimization and performance improvements
• Continuously monitor industry trends and emerging technologies to identify potential opportunities to improve existing business systems and processes
• Conduct or support training sessions for end-users, as needed

Education

Required

• Bachelor’s degree in Business Administration or Information Systems, or in lieu of a degree, at least 7 years of experience in the field of business systems analysis or IT (work experience or a combination of education and work experience in the field of business systems analysis or IT)

Preferred

• Certified Business Analyst Professional (CBAP) or Certified in the Governance of Enterprise IT (CGEIT)

Skills And Experience

Required

• 4-6 years of experience in business systems analysis and design with a deep understanding of software development methodologies
• In-depth knowledge of business and technical operations, workflows, and procedures
• Excellent analytical, problem-solving and decision-making skills
• Excellent communication skills with the ability to convey complex information to non-technical stakeholders and vice versa
• In-depth knowledge of tools, techniques, and leading practices related to data analysis, coding, and automation
• In-depth knowledge of database structures and data management principles

Technical Skills

• Software Development Lifecyle (SDLC) Methodology
• Business Requirement Gathering & Documentation
• Software Testing & Quality Assurance Methodologies & Tools
• User Acceptance Testing (UAT)
• Process Modeling
• Workflow Management
• Data Analysis

Preferred

• We are searching for an individual who possesses high flexibility, demonstrates the ability to think outside the box, is comfortable with ambiguity, is ready to tackle unforeseen challenges, and, most importantly, can devise creative solutions to complex problems.
• Experience in Knowledge Management, including developing and implementing comprehensive strategies and practices and familiarity with the underlying principles, methodologies, and technologies that drive effective knowledge management.
• The candidate should have a proven ability to lead projects, facilitate knowledge-sharing sessions, promote the adoption of knowledge management tools and processes, and be familiar with content management systems, knowledge bases, and collaborative platforms.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

This position works in the office three days a week and is eligible to work remotely two days a week.