Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them.

Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs.

Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day.

The Department of Public Safety and Correctional Services (DPSCS), Information Technology and Communications Division (ITCD) is seeking a Senior Business Analyst to support the Offender Case Management System (OCMS), ADR/CCH and EHR projects. The Department desires an individual that possess a minimum of (6) years of experience in a large-scale environment of 5,000 users or more.

The Senior Business Analyst is responsible for engaging end users and business analysts in gathering & defining business requirements, data validation and analysis, identifying, documenting and testing system and process changes, and conducting data gap analysis. This role interacts with all levels of the organization as well as representatives of Public Safety and sister agencies, including the District and Circuit courts of MD, other in-state criminal justice agencies and federal agencies to plan for integration and coordination of tasks. The position requires strong problem-solving, business process, time management and data analysis skills. This person will document business processes and requirements, and design and develop reports, and other informational capabilities required to support the reporting/analytics needs of the Project Management Office. The following skillsets are required, at a minimum, to support The Department:

Required experience:

• Experience with the development, implementation, and maintenance of large-scale software development projects.
• The ability to serve as a Subject Matter Expert (SME) for documented solutions during all phases of SDLC
• Experience with relational databases (RDBMS), including but not limited to: Oracle 12C, SQL Server 2019, MySQL
• Presents complex data in an understand format so it is suitable across diverse groups with varying abilities.
• Visualizes data in a clear, structured way utilizing preferred BI tools (Tableau).
• Experience in documenting complex business and functional requirements for software development.
• Experience in isolating, replicating, reporting, and verifying defects and detect fixes.
• Active participation in IT design reviews, to ensure compatibility and interoperability of computing systems.
• The ability to review and analyze the effectiveness and efficiency of existing systems, and develop strategies for improving, or further leveraging, those systems.

Education: bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field