Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics.

A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods.

We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.

Unum is looking for a Senior Business Analyst with a solid understanding of CRM, Salesforce Administration and configuration. Sr. Business Analysts are responsible for ensuring the delivery of the defined business objectives within the agile team. They participate in the advancement of business solutions across a business portfolio by working closely with IT Leadership, Product Owners, Business SME’s and Business Architects. The Sr. Business Analyst plays a critical role in mentoring Business Analysts of all levels to ensure we are growing future talent within the agile teams. They will serve as a subject matter expert and have a deep understanding of the Unum business model – both the products we sell and the services model we employ - and will bring forward areas where investment will bring benefit to our customers and the company.

Duties And Responsibilities

• Maintain holistic understanding of IT Delivery roadmap and track any changes to the roadmap are aligned in the backlog tooling enabling teams to leverage automated roadmaps and status report, metrics functionality
• Ensures that Product or adoption KPIs identified can feasibly be measured and tracked through the development and delivery activities, ensuring key data points are identified and included from the outset within the scope of the agile teamwork. Identify trends in supporting or cascading metrics that may impact the KPI up to the PO and leadership team
• Maintains holistic understanding of relevant client personas and uses these personas to refine work items to develop shared understand across the Agile Team of the client needs
• Ensure product backlog quality of work item descriptions are concise and effective represent user needs, with any sufficiently detailed, precise acceptance criteria to support testing and acceptance of the work. Ensure that key data points on the work items are in place to provide expected transparency. Responsible for the investigation and application of changes to program scope. Identifies the impact on business requirements of external impacts affecting a program or project.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, and task/process/workflow analysis selecting the appropriate means of representing the business requirement and ensuring traceability back to source (tools such as blueworks for process mapping, excel).
• Industry Analysis of trends, technology and market advancements and demonstrated application into our context
• Partners with UX and builds knowledge of UX tools and techniques to incorporate persona needs into the product backlog and requirements
• Performs system and business process analysis and mapping leveraging enterprise toolset
• Maintain and model best practices on a set of tactical agile techniques in relation to work decomposition, planning, estimation, backlog tooling, status reporting
• Collaborates with the Business Architect, Product Owner, agile team and relevant subject matter experts to define concise and effective user stories from the capabilities roadmap also detailing precise and accurate acceptance criteria. This includes functional and non-functional requirements
• Collaborates with the Team (Architects, Software Engineers, Test Engineers, etc.) to ensure that the team understands the work item as defined in order to help them develop high quality features and solutions that meet or exceed what the Product Owner is expecting
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready in line with enterprise targets on backlog readiness, often called planning horizons or planning intake funnel
• Ensure backlog work item decomposition is meeting enterprise standards with respect of quality of content and data integrity on key fields to drive transparency and effective reporting
• Models behaviors and practices to leverage and fully optimize methodology adoption outlined in product area. E.g. Customer Journey, Agile Methodologies, Program Execution Framework i.e. Program Ways of Working
• Collaborates with Business & Technical Architects to evaluate the business suitability of applications/solutions in support of the capabilities roadmap
• Evaluates native functionality from third party/cloud solutions and identifies opportunities to meet business needs including page layouts, workflows, reporting and dashboards
• Responsible for the investigation and application of changes to program scope. Identifies the impact on business requirements of external impacts affecting a program or project.
• Mentors Business Analyst I’s and Business Analyst II’s to ensure appropriate business analyst standards and practices are met, where appropriate
• Responsible for assessing requests for change and their impacts on existing applications/solutions in the business portfolio and ensuring the changes are prioritized and assessed for risk appropriately.
• Collaborates with the agile team to ensure appropriate acceptance criteria is defined and met by participating in all test activities where necessary to ensure successful feature delivery.
• Ensures an innovation culture in the team by continuous improvement of deliveries and participates in evaluating new processes and technologies that can be applied to future feature delivery
• Participates in retrospectives to ensure the agile team continuously improves and ensures that value stream mapping is completed in order to remove waste in the process
• Collaborates with Chief Product Owner and Product Owner on prioritization and grooming of the capability backlog. Ensure that key information needed to support PO prioritization is current, accurate and available in a usable format to drive high quality decisions.
• May serve in a Scrum Master role for an agile team
• Ensures that the latest project progress is known to the agile team by ensuring Application Lifecycle Management (ALM) tools are up to date and participating in daily stand-ups outlining progress made, progress planned and detailing impediments
• Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives.

• Bachelor’s degree required, relevant professional qualification or acceptable industry experience.
• Has 4+ years’ experience working as part of an agile team
• Understanding of CRM, Salesforce Administration and Configuration including security, data model and workflow tools
• Ability to research and apply knowledge of Salesforce.com to business needs within the organization
• Intellectual curiosity, learning agility, and enthusiasm for tackling tough problems
• Excellent communication skills, both written and oral. Comfortable leading groups of people in discussions
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
• Able to deal with significant ambiguity and translate into more tangible outcomes
• Utilize best practices and functional expertise to drive change through technology and business process redesign
• Strong insurance or relevant industry experience
• Proven track record of success with business delivery (software solutions)
• Demonstrates a metrics and financial mindset to ensure ROI for business
• Certifications strongly encouraged