FIFTH SEASON is a global leader in the creation, production and distribution of feature films and premium television series. The studio’s film titles include In the Heights and Just Mercy for Warner Bros., Book Club and 80 for Brady for Paramount Pictures, Blue Miracle for Netflix, Oscar nominated The Lost Daughter for Netflix, Ambulance with Universal Pictures, My Best Friend’s Exorcism for Amazon, and Sundance Film Festival Audience Award winner Cha Cha Real Smooth for Apple Original Films. The studio produces premium TV series including the 14 Emmy nominated Severance, Roar, See and Truth Be Told on Apple TV+, Wolf Like Me for Peacock, Life & Beth, Nine Perfect Strangers and Emmy nominated McCartney 3,2,1 for Hulu, and Tokyo Vice for HBO Max. FIFTH SEASON also handles global distribution for dozens of hit series, including Killing Eve, The Morning Show, Normal People and The Night Manager.

At FIFTH SEASON we're on a mission to change the world through groundbreaking entertainment. We're a team of superstars, passionate about creating innovative and compelling content that captivates audiences around the globe.

We are currently seeking an experienced Senior Business Analyst. This key role will provide instrumental support for our Rightsline application (rights management software) and will manage rights-related procedures within the company. This includes overseeing Contract Management, Rights-In, Rights-Out, Avails, Revenue Recognition, and Reporting. The ideal candidate will possess a strong customer service ethic, technical proficiency, and functional expertise. They will bring an analytical mindset, the ability to thrive under pressure, deft multitasking skills, and an innate propensity to understand and proactively solve problems. We are looking for someone who will dive into data analysis for reporting purposes and will make significant contributions to the application roadmap for rights-related initiatives. This role also involves participation in the proposed Salesforce program that aids our Sales and Acquisitions processes.

If you are passionate about the entertainment industry and desire to contribute to a team that is dedicated to creating innovative and captivating content, we strongly encourage you to apply for this role.

Job Responsibilities:

Application Management & Procedure Oversight

• Oversee the Rightsline application and company's rights-related procedures, including Contract Management, Rights-In, Rights-Out, Avails, Revenue Recognition, and Reporting.
• Handle user account administration and conduct regular access reviews.
• Generate reports and perform minor application configuration changes.
• Execute workflow and back-end data updates.
• Uphold all information security protocols and standards.

Incident Resolution & Customer Service

• Uphold a high standard of customer service and responsiveness.
• Track and resolve incidents and requests, coordinating with the application vendor or integration applications as needed.
• Document all issues in the Helpdesk system and monitor their progress.
• Manage multiple requests in the ticket queue, prioritizing and escalating unresolved issues as necessary.
• Adapt to flexible work schedules to accommodate early starts or late finishes as per business needs.

Training & Development

• Coordinate with the vendor to understand upcoming releases, and develop testing and impact analysis plans.
• Support and train various business units within the company during system adoption.
• Contribute to the application roadmap for rights-related initiatives and participate in the proposed Salesforce program that supports Sales and Acquisitions processes.
• Assist in projects, including business case development, requirements analysis, testing, documentation, and training.

Job Requirements:

• Bachelor’s degree (or equivalent)
• 3+ years of experience in an IT Business Analyst (or equivalent), in an Entertainment or Media company
• Experience working with a rights management system
• Self-starter with exceptional communication skills, keen eye for accuracy, thoroughness, and quality standards. Proficiency in managing pressure and multitasking effectively is a must.
• Demonstrable problem-solving skills, with an inherent curiosity to understand issues and a proactive approach to formulate solutions.
• Capacity to independently manage multiple initiatives in a fast-paced environment.
• Strong presentation skills coupled with the ability to deliver effective training, quickly identify and resolve problems, skillfully gather and analyze information, maintain client confidentiality, and exercise excellent independent judgment.

Preferred:

• Experience working with Rightsline
• Education in Computer and/or Business Science related field