Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and China, we are the premier financial bridge between the East and West. Our teams of experienced, multicultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

The Senior Business Analyst is responsible for supporting the Loan and/or Trade Operations business units in data analytics tasks, Operational Excellence initiatives, system enhancements/implementation, and design & implementation of medium- to large-scale projects. This position will handle large amounts of data and design feasible solutions, and act as a liaison between the solution end users and the business partners (such as IT, Enterprise Project Management, etc.) and/or 3rd party vendors. This position will also be responsible for the management of Loan and/or Trade Operations projects, development of system business requirements and perform User Acceptance test. This position document procedures, deliver user training and provide training to junior business analyst

Responsibilities

• Conduct data analysis and generate ad hoc management reports based on the requests from business units
• Act as a liaison between end users and business partners (such as IT, Change Execution, etc.) and/or 3rd party vendor to design feasible analytical and/or technical solutions for medium to large projects and operational needs
• Develop appropriate process flow to improve efficiency and quality as well as meeting compliance/regulatory requirements
• Write business requirements for system-related projects and work with IT and/or 3rd party vendor to ensure the successful solution delivery
• Design and perform user acceptance test to ensure a system or application functions as expected
• Manage project implementation on behalf of Loan Operations business teams
• Present analysis result and/or project progress update to the management team, business units and business partners
• Provide training to business unit end users on newly developed/upgraded systems
• Identify the opportunities for data report automation and work with IT to materialize such opportunities
• Assist in identifying data quality issues and recommend options and implement process improvements
• Compile and maintain the documentation (such as procedures, guides, instructions, etc.) for critical applications, reports and daily business analytics processes
• Provide support and training to other business analyst
• Perform other miscellaneous tasks as requested

Qualifications

• Master’s degree in finance, business, engineering, science or related fields or equivalent work experience
• Minimum 5 years experience in banking industry preferably in commercial and mortgage lending
• Demonstrable experience in process automation design and implementation
• Excellent analytical skills, with experience performing complex data analysis
• Excellent written, verbal and comprehension communication skills required
• A self-starter, who can effectively navigate a complex organizational structure, achieving results through influence and collaboration
• Ability to multi-task with attention to detail, adapt quickly to changes and work effectively in a fast-paced environment
• Proficient in Microsoft Office with advanced Excel skills and intermediate SQL skills required
• Working knowledge in IBS Insight, LPS, SAP Business Intelligence, and Passport applications are preferred
• Good leadership skills required