Tideworks is a full-service provider of comprehensive terminal operating system solutions for marine and intermodal terminal operations worldwide. The company helps more than 120 facilities run their operations more efficiently and profitably. From optimized equipment utilization to faster turn times, Tideworks works at every step of terminal operations to maximize productivity and customer service.

Tideworks was launched in 1999 following 40 years of experience as the technology division for Carrix, Inc., which now operates more cargo terminals than any other company in the world. Headquartered in Seattle, Washington, Tideworks has offices around the world.

As a Senior Business Analyst supporting the Carrix organization, you will help IT partners in identifying and implementing advanced technology solutions and concepts (e.g., software, applications, processes, etc.) in a cost-effective way. You will work on assignments where problems are not always clear and will collaborate with others across the organization via workshops, discussions, etc. to understand business processes and drivers, short and long-term goals, and areas for improvement. On a day-to-day basis, you will identify and document the business requirements of a product or solution and communicate them clearly to teams. Leveraging this information, you will make informed recommendations for solutions to a business, product, or client problem, which may be related to technology, processes, policy, or structure. You will play a vital role in our business journey and help us to take advantage of emerging trends and bring new ways of working to the forefront of our teams and the technical community while working towards meeting OKRs.

Requirements Gathering:

• Collaborate with stakeholders to elicit, document, and analyze business requirements.
• Conduct interviews, surveys, and workshops to understand the needs and expectations of various business units.

Data Analysis:

• Analyze data to identify trends, patterns, and insights that can inform business decisions.
• Use statistical techniques and tools to interpret quantitative data and provide meaningful recommendations.

Process Modeling:

• Document and model current and future-state business processes using techniques such as flowcharts or process diagrams.
• Identify areas for process improvement and efficiency gains.

System Analysis:

• Assess existing systems, applications, and technologies to understand their impact on business processes.
• Collaborate with IT teams to define system requirements and ensure alignment with business needs.

Solution Design:

• Develop and propose solutions to address business challenges, considering both technical and non-technical aspects.
• Work with stakeholders to create functional specifications for system enhancements or new features.

Communication:

• Communicate effectively with both technical and non-technical stakeholders, translating business requirements into clear and actionable items.
• Create and present reports, documentation, and presentations to convey insights and recommendations.

Testing and Quality Assurance:

• Collaborate with testing teams to ensure that solutions meet business requirements and are free of defects.
• Participate in user acceptance testing (UAT) and validate that systems align with business expectations.

Change Management:

• Facilitate the implementation of changes by working with stakeholders to ensure a smooth transition.
• Provide support and training to end-users as needed.

Project Management:

• Contribute to project planning and management activities, ensuring that timelines and milestones are met.
• Monitor project progress and address any issues or risks that may arise.

Continuous Improvement:

• Proactively identify opportunities for continuous improvement in business processes and systems.
• Stay informed about industry trends, emerging technologies, and best practices.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders at various levels of the organization.
• Act as a liaison between business units and IT teams to facilitate effective communication.

Qualifications:

• Bachelor’s degree in business, Information Technology, or equivalent experience in a related field. Advanced degree or relevant certifications are a plus.
• Minimum of 8+ years of related work experience.
• Strong background in business process analysis, requirements gathering, and solution design.
• Proficiency in English and Spanish is highly desired, both written and spoken.
• Ability to travel approximately one week per month, collaborating with stakeholders and teams in various locations. Travel may include domestic and international destinations.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Preferred: In-depth knowledge and hands-on experience in one or more of the specified focus areas: Customer to Cash, Procure to Pay, Record to Report, Enterprise Asset Management, or Hire to Retire.
• Experience cleaning and preprocessing raw data, handling missing values, outliers, and ensuring data quality.
• Familiarity with database systems and data analysis tools and languages such as SQL, Python, R, or similar is highly desired.
• Proven ability to collaborate effectively with cross-functional teams, including business leaders, IT professionals, and external partners.
• Experience with project management methodologies and the ability to manage tasks and deadlines effectively.
• Demonstrated commitment to staying informed about industry trends, emerging technologies, and best practices in business analysis.

Work Environment:

• Exposure to computer screens.
• The noise level in the work environment is usually moderate.
• Required hybrid work schedule, at least 3 days/week in office.
• Required job duties are normally performed in a climate-controlled office environment, or remotely from home.