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• Develop, research, test, and implement business process improvements, procedures, and system changes. Use independent judgement to gather and evaluate information to make recommendations for improvements to business processes or systems.
• Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition
• Research the external market and internal business to find and leverage patterns and best practices to improve business processes
• Apply advanced analysis skills in the development of business process models, procedures, and systems
• Lead teams to continually look at process improvement strategies for business processes and systems
• Evaluate business process changes to identify and document business impacts and benefits at a corporate level
• Act as subject matter expert to provide business requirements for process improvements and system enhancements
• Conduct effective interview/research to determine and document the stakeholders, business needs and requirements
• Serve as a mentor for requirement methodology and analysis best practices
• Review technical design deliverables to ensure business objectives are reached
• Assist business stakeholders to design user acceptance testing, defect reporting and resolution, with the ability to lead others in these activities
• Identification of training and development materials, communications of changes, manuals, etc.
• Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management
• Develop presentations of materials, models, findings, plans, and/or conclusions

Typically Has The Following Skills Or Abilities

• Bachelor’s Degree in Business Administration or related field, or equivalent experience
• 4+ years of experience in data gathering, research & analytics, problem identification, and presenting solution recommendations
• 4+ years of experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis
• 4+ years of in-depth knowledge of project planning techniques and methodologies
• 4+ years of experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models
• Demonstrated ability to document, propose, negotiate, and present approaches and solutions
• Ability to visualize and create plans for future business outcomes and changes
• Thorough understanding of business implications, project interdependencies, and system interfaces
• Strong conflict management skills
• Proficient at facilitating meetings, and negotiating across all levels of the organization
• Ability to multi-task and work in a team environment
• Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization
• Regularly exercise discretion and independent judgment in the performance of job duties

Preferred Skills

• Strong analytical and problem-solving skills
• Experience with data visualization tools such as Tableau or Power BI, as well as marketing automation tools such as Marketo or HubSpot
• Experience gathering and analyzing data to identify trends and opportunities
• Experience working with marketing teams to develop and execute marketing campaigns
• Ability to stay up-to-date on the latest marketing trends and technologies