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Housecall Pro
is hiring
Senior Business Analyst
About Our Company
Housecall Pro was founded in 2013, and we’ve been helping home service professionals succeed ever since. Our goal is to champion Pros with exceptional technology that makes their work simpler, smarter, and more profitable.
And while our features are built to help Pros manage every aspect of their business—from scheduling, to dispatching, to payments—we also know that it’s a whole lot easier to run a business with a community behind you. That’s why we created the most powerful community of home service Pros, united by a common purpose and always there to lend a hand.
Housecall Pro serves more than 25,000 HVAC, Plumbing, Electrical, Cleaning, and other field service businesses.
We show up for our Pros every single day, investing in them however they need us. We exist to serve our customers, and we get stronger with every Pro that trusts us to champion them to success.
Job Description & Responsibilities
As a Senior Business Analyst, you have expertise in bringing data together and developing sharp insights to improve the operational and financial performance of the business. You are a strong written and verbal communicator who is comfortable working cross-functionally with senior leadership, diverse stakeholders and teams. You are curious, analytically minded, and action oriented. You are responsible for instrumenting, measuring, and analyzing our user acquisition and engagement. You work with business leaders to help them see the business from every angle, and serve as a role model to junior team members.
Our goal as a team is to provide the tools and foundational elements to support the business’s goal to maximize the lifetime value of every Pro who engages with HCP. We make a difference by facilitating the business as we partner to attract, keep and grow with Pros along their customer journey. We do this by optimizing their interactions with our go-to-market engines, and our monetary value capture along the way via pricing and packaging. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What You Do Each Day
- Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
- Drive results by supporting business and marketing stakeholders in identifying and answering key questions through data-driven analysis
- Interpret data and findings and communicate these back to business stakeholders in written and visual format
- Own the development of strategic and thoughtful analysis to maximize customer lifetime value, specifically with pricing and packaging and go-to-market tactic
- Serve as a role model and mentor to junior business analysts on the team
Requirements
Qualifications
- Bachelor’s or Master degree, preferably in a quantitative discipline; or equivalent work experience
- 3+ years experience with a BI tool (i.e. Tableau, Power BI or Looker (Tableau preferred))
- Proven success sourcing business questions from key internal stakeholders, refining, and answering comprehensively with data and analytics
- Deep understanding of SQL and transforming raw data into usable datasets for analytical purposes
What Will Help You Succeed
- Former experience in management consulting, business operations, financial modeling, or product/marketing analytics
- Prior experience at a SaaS start-up
- Experience working in a matrixed environment, supporting analysis and reporting for business stakeholders
- Experience providing compelling data storytelling, unlocking actionable insights
- Ability to drive analysis, with a constant eye toward business objectives
- Curious, innovative mindset with a focus on solving problems
- Strong cross-functional collaborator
- Motivated by accuracy and attention to detail
What we offer
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
This role is open to candidates and the expected salary range for this role is $88,000-$110,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
