CBH is a nonprofit 501 (c)(3) corporation contracted by the City of Philadelphia’s Department of Behavioral Health and Intellectual disAbility Services to manage the delivery of behavioral health services for Medicaid recipients of Philadelphia County. For more information about CBH, visit cbhphilly.org.

For more than 25 years, Community Behavioral Health (CBH) has been expanding access to mental health services for Philadelphians. CBH provides access to high-quality, accountable care to improve the health and mental wellness of our Members.

Our Mission:
CBH provides access to high-quality accountable care to improve the health and mental wellness of our members.

Our Vision:
Leading innovation in whole-person care for healthy, thriving communities.

Our Values:

We Care.
We value and appreciate our staff and service providers, believing that a healthy, happy workforce creates healthy, happy members. We show our appreciation regularly and listen to concerns. We also care deeply for the overall health of Philadelphians, knowing that a vibrant, thriving, resilient city hinges upon healthy citizens.

We Empower.
We are here for our employees, members, and partners. We are open and transparent, encouraging dialogue and fostering growth so we can all be our best, healthiest selves.

We Connect.
We’re updating our processes and technology to better serve our community and communicate more effectively and efficiently. We cultivate two-way communication, sharing our appreciation for our staff and welcoming feedback from them.

We Lead.
Behavioral and mental wellness is our passion, and we are experts in the field. We have been serving the Philadelphia community since 1997, and we know the industry. We cultivate close working relationships with our partners, who are also leaders in the mental health field. We are open to change and innovation to ensure the highest standard of care for all.

The Senior Business Analyst acts as a liaison between CBH stakeholders and information technology in order to understand the structure, policies, and operations of the organization, and to recommend effective solutions that enable the organization to achieve its goals through the use of technology. The Senior Business Analyst performs system testing and analysis to make sure that CBH systems are working properly and meeting the requirements and functions for new and existing applications.

Core Expectations:

Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct:

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.
• Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
• Actively participate in required meetings and complete all mandatory trainings.
• Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
• Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.

Essential Functions:

• Elicit requirements from CBH staff to develop business, functional and technical specifications for specified projects or applications (i.e. ERP, SQL), acting as liason to bridge the gap between non-technical users and technical staff
• May be required to mentor, assist and lead other Business Analysts and Team members.
• Work with project team to keep the project moving forward by meeting deadlines on assigned tasks and assisting with problem resolution
• Participate in the development of training materials, participates in implementation and provide post-implementation support
• Participate in the development of software test plans, lead testing efforts, and provide appropriate recommendations to technical staff for software improvements
• Analyze business issues and challenges of CBH and the industry
• Run reports and queries to allow management to evaluate system impact and assists in problem resolution
• Create state reports and maintain documentation of state and federal guidelines and regulations

Position Requirements:

• Education: Bachelor’s degree preferred
• License/Certification: N/A
• Relevant Work Experience: Minimum of 5 years of experience in business process engineering and software development life cycle including analysis, design, development, testing and implementation of software applications
• Interest in working in behavioral health is required; experience is preferred
• Works with customers, internal stakeholders and SMEs to fully understand requirements which enable accurate translation and prioritization of features and stories.
• Accountable for the translation of high-level business requirements to actionable stories.
• Incorporates and creates stories with detailed requirements, business rules, use cases, and acceptance criteria illustrating business needs in support of the business vision.
• Strong advocate for cross functional business development, requirement reuse across all product and business spectrum.
• Works to gain commitment from stakeholders and team members.
• Assess and validate integration/solutions and data integrity/quality
• Create data mapping and data flow diagrams
• Assess the impact of data and software changes on the current and future business
• Participate in data exploration and conceptual design for strategic initiatives
• Delivers presentations and demos to executives and large audience meetings.
• Acts as the point of collaboration to assure all members of the product team stay aligned, communicate effectively and understand the current feature set, goal and future vision.
• Ensures proper documentation and effective knowledge transfer exists for all parties involved including development, quality assurance, marketing, product support, implementation and education
• Facilitates and conducts meetings and interactions of necessary support groups. Be the user advocate on the development and product management teams.

Technical Skills Required:

• Excellent written and oral communication skills, interpersonal skills, customer service skills and presentation skills both for a non-technical and technical audience
• Excellent analytical skills
• Ability to multi-task throughout the duration of large information systems projects
• Experience with database structure and analysis, Transact-SQL and SSRS reporting
• Familiarity with SQL required
• Experience with MS Teams and Zoom
• Proficiency with MS Office, especially Excel VBA and formulas, and in creating reports using Excel and Access
• Ability to work independently and in a team environment
• Ability to quickly learn and understand complex business and technical requirements
• Ability to work under tight project deadlines

Core Competencies:

• Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success.
• Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
• Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
• Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times.
• Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
• Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.
• Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
• Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
• Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.
• Communication: Effectively and appropriately share thoughts, ideas and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.