Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them.

Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs.

Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day.

Business Analyst /Client Advocate assist clients directly and performs a bridge between customers and the organization. Client Advocate responsibilities involve working directly with the clients and representing their voice during internal decision making. A Client Advocate works closely across an organization to understand the entire customer experience. Heavy Client and Customer communication's role.

Responsibilities

• Preparing new projects, products and processes for launch
• Reviewing client specs for accuracy and completeness.
• Communicating with the client and internal support groups to ensure proper service to the account.
• Performing job functions and leading small teams to achieve task and projects assigned
• Providing coverage in the absence of the manager, other teammates, and provides guidance as needed.
• Communicating of project statuses through regular meetings and updates to key internal and external stake holders
• Reviewing and determining client specs for accuracy and completeness examples
• Launching of new projects and services, and processes
• Monitoring incoming files and production to ensure SLA compliance
• Managing in inventory and oversight,Daily production reports, Tracking actions items to completion and troubleshooting and issue resolution

Requirements

• Have proven experience of leading, scheduling and managing large, client facing, long-term technology implementation projects
• Have advanced proficiency in: MS Project, Visio, Word, Excel, PowerPoint, Outlook, and SharePoint
• Have troubleshooting and issue resolution skills
• 5+ years in Client Management experience.
• 5+ years in Analyst Experience required.
• Demonstrate customer service skills with a high level of professionalism and the ability to work with complex designs and situations. Display the ability to collaborate remotely.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your work day.