HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.

HubSpot's award-winning culture has been recognized by Glassdoor, Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.

HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Amsterdam, Berlin, Bogota, Dublin, Ghent, London, Madrid, Paris, San Francisco, Singapore, Sydney, Tokyo and Toronto.

The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Senior Business Analyst to join our team. In this role, you will be responsible for supporting key initiatives connected to our Professional Services organization to drive meaningful insight and strategic initiatives. This individual will particularly be responsible for efforts to drive impact at scale through partner-oriented initiatives and aligning to initiatives geared to find new leverage through the organization and HubSpot customer lifecycle.

In This Role, You Will

• Provide data-driven, operational, and decision-making support to the Customer Success organization and management team
• Support our operating cadence of weekly, monthly, and quarterly KPI reviews
• Develop forecasting and analysis that will drive key decision-making
• Project manage strategic initiatives with cross-functional stakeholders
• Respond to business requests, compile root cause analyses, and solve common issues
• Support cross-functional programs, processes, and systems to drive performance and productivity improvements
• Support planning, staffing, budgeting, and priorities for supported teams
• Recommend and implement changes to business processes
• Prioritize and adapt to drive key initiatives in a fast-paced business unit

We Are Looking For People Who Have

• A Customer-First mindset and passion for supporting customer-facing teams
• Have strong communication skills and are excited by the prospect of collaborating across HubSpot and translating data into insights
• Have advanced Excel knowledge
• Data visualization software experience (Looker, Tableau, etc)
• Have Intermediate (or better) SQL skills (any SQL language)
• Familiarity with R/Python a plus
• Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
• Thrive in a fast-paced working environment, can pivot and work autonomously, and are excited about working in a learning and growth culture
• Prior experience in management consulting, finance, strategy & ops is a plus
• Typically requires a Bachelor’s degree and a minimum of 4+ years of related experience; or an advanced degree without experience; or equivalent work experience.