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Merkle
is hiring
Senior Business Analyst
About Our Company
Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 12,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company.
Job Description & Responsibilities
Job Description
- Deliver Salesforce and Platform implementation projects including Salesforce Service Cloud, Sales Cloud and Loyalty Cloud
- Knowledge of Salesforce Health Cloud, preferred
- Lead Client Discovery sessions to gather and understand business requirements
- Own and assist with data migration and code migration into Salesforce Prod
- Create Data mapping documentation
- Create business process flows and understand integration needs
- Define solution definition and architecture
- Create Solution Design Documentation (Functional Spec)
- Lead and perform requirements and specifications documentation
- Lead and perform Salesforce system configuration
- Identify and suggest improvisation strategies to increase efficiency
- Identify risks within the business requirements
- Work closely & effectively with Engineering and QA teams
- Mentor junior resources
Requirements
Qualifications
- Bachelor’s degree
- 5-8 years of Salesforce professional experience in fast-paced organizations
- Proven success implementing Salesforce Sales, Service or Loyalty Cloud a number of times, preferably for multiple companies
- Excellent Communication Skills managing internal and external stakeholders
- Excellent Client Management Skills
- Must work well with a variety of individuals, and display client and internal team leadership
- Must be able to handle multiple client engagements at a time
- Great attention to detail, organized and a problem solver
- Preferred Certifications: Salesforce Administrator, Salesforce Business Analysis, Sales Loyalty Management, Service Cloud Consultant
What we offer
The anticipated salary range for this position is $91,000k-110,000k. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.
