Blackbaud (NASDAQ: BLKB) is the leading software provider exclusively dedicated to powering social impact. Serving the nonprofit and education sectors, companies committed to social responsibility, and individual change makers, Blackbaud’s essential software is built to accelerate impact in fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management.

With millions of users and $100 billion donated, granted, and invested through its platforms every year, Blackbaud’s solutions are unleashing the potential of the people and organizations who change the world.

Blackbaud has been named to Newsweek’s list of America’s Most Responsible Companies, Quartz’s list of Best Companies for Remote Workers, and Forbes’ list of America’s Best Employers. A remote-first company, Blackbaud has operations in the United States, Australia, Canada, Costa Rica and the United Kingdom, supporting users in 100+ countries. Learn more at blackbaud.com or follow us on LinkedIn, Twitter and Instagram.

Blackbaud is looking for a Business Analyst Principal, Sales Intake, who will be responsible for understanding business requirements from our customers and translating that information into professional services recommendations. Our Business Analysts ensure that services are positioned in a way that best ensures that functional requirements are met and a positive and successful customer experience is had. The Business Analyst should stay up to date with knowledge of the most appropriate tools and technologies and bring the relevant past experiences to the organization.

We’re looking for someone who has exhibited skill in these activities that are key components of the position:

• Proven ability to extract business requirements from the submitter
• Superior handling of pre-sales activities including creating hours estimates, presenting proposals to clients, and building customer confidence in solutions
• Proven experience in providing customer consultation, when needed, in the support of sales for Blackbaud services
• Superior communication of information in a form well matched to, and well received by, both internal and external customers
• Superior ability to manage interactions, and prioritize tasks, for multiple concurrent requests
• Proven ability to lead productive and regular exchanges of information among team members across multiple teams
• Proven ability to proactively identify business opportunities and issues
• Proven ability to keep appropriate people informed about progress in tasks/projects
• Superior ability to look beyond obvious solutions, and experiment with different approaches to solving problems, while remaining within corporate guidelines
• Exercising a superior degree of autonomy and a superior ability to collaborate across multiple internal and external stakeholder organizations
• Proven ability to answer technical and service delivery questions
• Maintaining and improving technical understanding of the Blackbaud solution portfolio

What We’ll Want You To Have

• 6+ years of experience in Customer Success and/or a SAAS-based company
• Experience working with teams across the Customer Success COE (Center of Excellence) and other departments
• Experience managing complex requests with cross-department stakeholders
• Deep knowledge of Blackbaud Raiser’s Edge NXT® and/or Financial Edge NXT®
• Ideal candidates required to operate under minimal supervision
• Superior listening and presentation skills; proven ability to ask effective need-development questions
• Must be process-oriented
• A strong passion for, and orientation towards, providing a positive customer experience
• Proven ability to effectively and quickly build relationships, establish credibility, respect, and confidence
• Proven success in a high volume and fast-paced growth environment
• Excellent written and oral communication skills
• Bachelor's degree or equivalent work experience required