Pendrick provides healthcare organizations and their partners flexible AR solutions that help maximize outcomes on non-performing receivables, while offering patients a more compassionate approach to managing financial obligations for healthcare.

Reporting to the Chief Data Analytics Officer, the Business Analyst Manager will provide expertise in the financial services and collections industry and will have a strong background in financial analysis, business process improvement, and project management within the collections sector.

The Business Analyst Manager will be responsible for managing a small team of business analysts in identifying, analyzing, and implementing solutions to improve collections processes and drive operational efficiency within the organization. The ideal candidate will have a proven track record of implementing a test and learn agenda to drive business results. In addition, candidates must have experience performing analytics on legal collections and debt settlement.

Requirements

• Manage a team of business analysts in the development and implementation of collections strategies
• Utilize data analytics to drive decision-making and optimize collections performance
• Implement a test and learn agenda to continuously improve collections strategies
• Develop and maintain relationships with internal and external stakeholders to drive collections outcomes
• Provide expertise in legal collections and debt settlement processes
• Utilize digital engagement strategies to connect with customers in a digital environment
• Implement digital solutions in a production environment to improve collections efficiency
• Utilize SAS, SQL, Python, and R to perform advanced analytics on collections data
• Provide guidance and mentorship to junior analysts on the team
• Collaborate with stakeholders across the organization to gather requirements, define project scope, and develop project plans for collections initiatives.
• Conduct financial analysis specific to collections performance, including delinquency rates, recovery rates, and portfolio analysis.
• Develop and maintain collections KPIs to track and measure the success of collections strategies and initiatives.
• Manage and prioritize collections projects, ensuring timely completion and high-quality deliverables.
• Communicate collections project status, issues, and risks to senior management and key stakeholders.
• Stay current on industry trends, best practices, and regulatory requirements within the financial services collections industry.

Skills, Experience & Qualifications

• Bachelor's degree in finance, business, or related field
• 2-4 years of experience in collections within the financial services industry
• Proven experience in implementing test and learn agendas to drive business results
• Strong understanding of legal collections and debt settlement processes
• Experience with digital engagement strategies and connecting with customers in a digital environment
• Proficiency in SAS, SQL, Python, and R for performing advanced analytics on collections data
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment