Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico.

The Manager, IT Business Analyst partners with the business to identify opportunities for improvement in business operations and processes. The Manager, IT Business Analyst identifies and documents problem statements, business value, and business requirements. In addition, the Manager renders each respective output in the form of a professional project charter, business proposal, and comprehensive business requirements document (BRD) or user story map to be consumed by functional analysts and facilitate execution of solution delivery. The Manager, IT Business Analyst partners with the IT Project Management Office (PMO) and broader IT team to help ensure projects respect the PMO Lifecycle, including but not limited to, the post implementation assessment of realized benefits. The analyst interacts with system architects and developers to ensure the system is properly implemented. Lastly, the Manager assists with testing the system and creating system documentation and user manuals.

Duties And Responsibilities

Business Requirements Elicitation:

• Assess, derive, and understand underlying problems using common techniques such as Root Cause and Fishbone Analyses
• Capture project objectives and goals and define project scope to develop and present a project charter to management
• Elicit and understand business requirements using either a traditional or Agile methodology to produce Use Cases or User Stories
• Model the As-Is and To-Be processes using standard flowcharts and or cross-functional process maps

Project Delivery and Quality:

• Deliver quality service. Value and model excellent client service by establishing goals and implementation plans to achieve high-quality deliverables within expected timeframes and on budget
• Effectively manage communication between department Leads and the developer team regarding project guidelines and expectations
• Create, update, and prioritize tasks in Jira with Product Owners / managers
• Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes

Education

• Bachelor's Degree (or equivalent experience) in Management Information Systems, Computer Science, or related field

Experience

• Minimum 7 years Business Analyst Required

Licenses and Certifications

• Certified Business Analysis Professional (CBAP)
• Other Certification of Competency on Business Analysis (CCBA)
• PMP - Project Management Professional
• CSPO
• PSM-I
• Other PSM-II
• Other SCRUM Master

Languages

• Spanish Preferred
• Portuguese Preferred

Software/Technical Skills

• Agile Intermediate
• CRM Intermediate
• SAP Intermediate

Other Skills/Knowledge/Abilities

• Oracle Responsys Intermediate Preferred
• Solves wide range of issues where precedent may not exist
• Work independently
• Contributes to the definition of processes within own discipline
• Knowledge of e-commerce
• Partner relationship management