TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About The Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

We’re looking for passionate candidates ready to work in a dynamic, fast-paced environment at the intersection of entertainment and technology.

As a Lead Business Analyst on TikTok's Tools and Reporting team, you will be instrumental in building, testing, and validating high-quality, source-of-truth tools and reports across internal stakeholders and business leaders. You will have the opportunity to build, optimize, grow, and engineer the data infrastructure and data products to support TikTok's global content operations. In this critical position, you will leverage analyses and suggest data-driven solutions to enable your key partners to draw relevant conclusions throughout the product and operations lifecycle. You will lead a team of analysts, and you will be a champion and project manager for development of new tools such as a user communications or data platform when necessary. You will also play a significant role in scaling and automating self-service insights within departmental workflows as our organization grows.

This position is full-time and based in one of our of North American offices.

Responsibilities

• Interview key stakeholders to reveal operational inefficiencies and uncover hidden problems beyond what is obvious
• Design and build data transformations efficiently and reliably for different purposes (e.g. reporting, automations, governance)
• Design and implement reliable, scalable, robust and extensible big data systems that support core operations and business
• Utilize data visualization and descriptive statistics to connect disparate ideas into cohesive, well-grounded insights for scalable and intuitive reporting
• Analyze quantitative and qualitative datasets to generate impact-driven recommendations for cross-functional partners including User Communications, Marketing, Content Programming, and Creator Partnerships.
• Own, manage and in some cases advocate business cases for development of new tools
• Lead and manage a team of analysts to pursue short-term and long-term impact
• Must be able to see beyond the spreadsheet and understand stakeholders’ requests and end goals in order to advise on short or long-term solutions.
• Develop automated reporting by ensuring data quality through documentation and providing quality assurance of delivered insights.
• Collaborate with both executive management and front-line employees in order to establish and maintain effective working relationships
• Communicate effectively with technical and non-technical audiences both verbally and in writing
• Hold oneself accountable for contribution goals and acts with a sense of urgency, embracing high-value stretch over safe goals
• Design and analyze product experiments and suggest framework to communicate results

Qualifications

• Ability to use constructive and candid dialogue to influence others without relying on formal authority
• Takes a measured and thoughtful approach to difficult situations, be comfortable with ambiguity, and be able to bounce back quickly from team challenges
• Self-motivated individual with strong organizational and problem solving skills including the ability to transition between detailed data and high-level insights.
• Four-year degree or equivalent in a quantitative field like statistics, economics, applied math, engineering, or other technical field. Advanced degrees are preferred.
• 5+ years of experience in data science or analytics role
• 1+ years of team management experience
• Bilingual Mandarin required to communicate with stakeholders in China
• Experience with ETL (Extraction, Transformation & Loading) and strategizing data infrastructure systems
• Advanced Proficiency in SQL - experience in writing, analyzing and debugging SQL queries
• Strong Experience in Python statistical programming
• Preferred experience with a data visualization tool (e.g. Mode Analytics/Chartio/Tableau/Qlikview)
• Preferred experience working with international partners at different time zones