At Campbell Soup Company, we’re proud of our rich history as the makers of the foods and beverages you know and love. It inspires our purpose: Connecting people through food they love.

Founded in 1869, today we are a focused brand powerhouse with two divisions: Meals & Beverages and Snacks. As a purpose-driven company, we play an integral role in society, from the food we make and the ways we make it to our longstanding commitment to the communities we call home and the environment.

The IT Retail Customer Lead Analyst is responsible for overseeing and maintaining information technology systems and solutions that directly impact on the customer experience. This role involves ensuring that technology aligns with the retail customer expectations and contributes to customer satisfaction and loyalty. This person will be responsible for working across a cross section of stakeholders, advocating for technology solutions, developing short- and long-term solutions, and delivering across a multitude of sales force automation capabilities. Below is a detailed job description for IT Retail Customer Lead Analyst

Primary Responsibilities

• Provide thought leadership and partnership directly tied to the Retailer initiatives, whether they involve improving operational efficiency, enhancing retailer experiences, increasing competitiveness or strengthen retailer partnership across Campbell’s retail sales channels i.e., Snacks DSD, Snacks Direct, M&B Direct, eCommerce etc
• IT Roadmap: Ability to build & maintain Retail’s IT roadmap and execute the same using Campbell’s methodologies, tools etc.
• Requirements Analysis: Understanding and documenting the specific requirements of the IT project, including functionalities, features, and performance criteria.
• Design: Creating detailed technical and architectural design plans for the IT system or software, outlining how it will be structured and how its components will interact.
• Development: Work closely with external / internal developers to build solutions per specifications.
• Testing: Thoroughly testing the software or system to identify and fix any defects or issues. This may include unit testing, integration testing, performance testing, and user acceptance testing.
• Deployment: Deploying the software or system into a production environment or making it available to end-users. This may involve server setup, configuration, and data migration.
• Documentation: Creating documentation such as user manuals, technical guides, and system documentation to assist users and support teams.
• Quality Assurance: Ensuring that the software or system meets quality and performance standards through various testing and quality assurance processes.
• Maintenance and Support: Work closely with the IT support team for ongoing maintenance, updates, and support whenever needed.
• Version Control: Managing changes and updates to the software or system through version control systems to maintain a record of changes and facilitate collaboration among development teams.
• Collaboration – This role requires strong collaboration skills that often involve working closely with colleagues, end customers, or business users to achieve common goals, solve problems, and drive projects to successful outcomes.
• Collaborating with cross-functional IT teams and senior retail leadership
• Collaboration with different business functions such as Customer Sales, DSD operations, Route Account Management (RAM), Customer Supply Chain, Master Data, Customer Cash Applications etc.
• Collaboration with PMO, IT Delivery partners
• Security & Compliance - Ensure compliance with data security and privacy regulations, implementing necessary measures to protect retail customers and Campbell’s data.
• Maintain “Knowledge Base” - Contribute to the creation and maintenance of an internal knowledge base, documenting solutions, and best practices for resolving complex issues.
• IT Architecture and Governance – Adopt Campbell’s IT Enterprise architecture as a strategic framework that defines how IT systems and business processes work together to achieve their goals.
• Lead Customer EDI onboarding process and work in highly strategic B2B, B2C customer portal across Campbells Snacks and M&B

Technical Competencies

• Undergraduate degree in an IT or Engineering or Analytics or Business-related field (equivalent combination of education and experience also accepted)
• 8 to 10 years of analyst experience using SAP ERP, Reporting Analytics tool, Omnichannel etc. in CPG industry.
• Proficiency in business process and superior knowledge in Business transactions data, Master Data
• Strong analytical skills and broad business acumen are highly preferred.
• Exceptional written and verbal communication skills
• Strong problem-solving skills
• Strong knowledge and use of syndicated data resources (IRI & AC Nielsen).
• Proficient with all Microsoft applications, particularly Excel and PowerPoint.