Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them.

Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs.

Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day.

We are looking for a Lead Business Analyst who will join our DDI team developing a case management system for our social services agency client.

As the Lead Business Analyst, you will provide functional and analytical support for requirements validation, design and financial activities and develop and modify project deliverables and system documentation. You will also design online functionality and batch programs, as well as database queries and system reports, including modification of existing reports.

Work Responsibilities

• Performing definition of user functional requirements by translating development and/or maintenance requirements into specifications.
• Leading requirements validation and gap analysis sessions to validate requirements prior to the design phase.
• Leading joint application design (JAD) sessions.
• Analyzing requirements to determine if there are any cross-functional dependencies with requirements in different functional categories.
• Working with client Subject Matter Experts (SMEs) to fully understand requirements.
• Eliciting, analyzing, specifying, and validating business needs of project stakeholders.
• Participating in Joint Application Design (JAD) sessions in conjunction with client SMEs to determine functional design solutions to approved requirements.
• Creating screen prototypes to aid in design understanding.
• Creating cases, screening design documentation, and other system documentation according to standards.
• Preparing reports to track quality, quantity, and efficiency.
• Documenting system processes and procedures.
• Designing and modifying test cases and scenarios and executing system tests.
• Prepares test data for testing pin training, as requested

Qualifications And Experience

• Have a minimum of three years’ experience as a business analyst or systems analyst or related work.
• Possess a bachelor’s degree or equivalent related experience.
• Exhibit clear communication, particularly written communication.
• Show knowledge of project life cycle.
• Have experience creating logical process flow diagrams.
• Able to perform and present root cause and downstream effects analysis.
• Display experience developing use cases and designing screens.
• Demonstrate skill and confidence in leading design discussions with users.
• Able to communicate between users and technical team members.
• Exhibit ability to develop and execute system test scripts and document test results.
• Have human services, and more specifically, child support enforcement experience preferred.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.