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Alterra Mountain Company
is hiring
Business Analyst, Technical
About Our Company
Alterra Mountain Company is a family of 16 iconic year-round resorts, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world’s most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley Mountain Resort in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada and Aspenware, the ski industry leader in technology services and e-commerce. For more information, please visit www.alterramtnco.com.
Job Description & Responsibilities
At Alterra, our technology teams do things a bit differently. We don't invent work - we build and deliver technical solutions to meet the needs of the enterprise. We love the work we do and who we do it for - our guests!
We are searching for an experienced Technical Business Analyst to join our dynamic Technical Product Team. The Technical Product Team is the backbone to our organization's digital success. They are responsible for the delivery of all guest-facing digital solutions: destination and central eCommerce, Ikon Pass mobile app, identity, and the Alterra destination websites. As the Technical Business Analyst, you will be responsible for managing the development work within Jira, reviewing & approving Figma designs with our UX team, building process flows with FigJam & LucidChart, and documenting process flows and research using Confluence. We are looking for a versatile communicator with the ability to deliver results in a fast-paced, cross-departmental environment.
We're not just invested in development; we're also invested in people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and thrive.
Essential Duties
General Responsibilities
- Author user stories with clear and detailed functional/non-functional specifications, technical requirements, and solid acceptance criteria
- Keep the product backlog full of actionable user stories and development deliverables
- Meet with stakeholders to "dig in" and define detailed business requirements
- Engage with business stakeholders for all intake requests and internally identified projects
- Validate acceptance criteria achievement prior to UAT and production deployment
- Work with engineering teams to support release activities and validation
- Act as the domain expert within the development team
- Manage day-to-day challenges and communicate risks with the technical product manager
- Lead the delivery team through all the Agile ceremonies (daily stand-ups, backlog grooming/refinement, and retrospectives)
- Manage operational activities, such as guest notifications and feature launch plans
- Maintain internal documentation related to processes, reoccurring activities, and project & initiatives
- Lead status meetings with other departments to ensure alignment across teams
- Communicate project goals and requirements with the delivery team(s)
- Resolve all technical challenges and roadblocks that are identified during the development process
Requirements
Required Qualifications
- 3+ years of technical business analysis experience
- 2+ years in API integration and/or eCommerce technologies
- 2+ years leading an Agile delivery team
- Strong experience with deconstructing complex business problems into detailed requirements and actionable user stories
- Confidence working with engineering and QA teams to design and build enterprise-class platforms
- Knowledge and practical experience of software development lifecycle (SDLC) & Scrum methodology
- Excellent communication skills, both written and verbal, across all levels of the organization
- Able to effectively present information to stakeholders
- Demonstrated problem solver ability
- Ability to context-switch, multi-task, prioritize, and wear multiple hats
- Demonstrated flexible management approach by adapting communication style to suit diverse team dynamics
- Ability to deliver high quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in writeups and mockups
Education Requirements
- Bachelor's degree in a technical field; or equivalent combination of education and experience
What we offer
What We Offer
- Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
- Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
- Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
- 401(k) plan with generous company match
- Paid parental leave of up to 6 weeks for eligible employees
- Commuter benefits (Denver employees only)
- Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood
The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Company's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Denver area base salary range: $80,000 to $112,000 per year
