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Yum! Brands
is hiring
Business Analyst, Technical
About Our Company
Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 55,000 restaurants in more than 155 countries and territories under the Company’s concepts – KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more.
What makes Yum! a great place to work? It's our people. As the world's largest restaurant company, we invest in people capability so that our global workforce can make the most of their careers. With ongoing opportunities for personal and professional success, we've built a culture that rewards and recognizes great effort while providing the flexibility that is so important to all of us.
Job Description & Responsibilities
Work with our domestic and international business units, functional and technical leads, vendors and other partners within IT Shared Services to gather and transform Business and Functional requirements into Technical requirements for IT systems that support YUM Growth Drivers and YUM IT Shared Service roadmaps. Identify potential business and IT improvements, support the implementation of technical integration solutions for customer business needs, work with vendors and internal IT teams, and coordinate support efforts across teams.
Analysis Skills Required
- Apply knowledge of technical systems, database, and development fundamentals in order to design data flows and integrations that meet the business needs.
- Work with Business Analysts and cross-functional teams through the whole project life cycle to understand business objectives, design and create Functional and Technical documentation to address the objectives, and assist Development teams in understanding requirements.
- Document formal requirements to provide to YUM IT or Brand IT Development project teams, or for a Request for Proposal (RFP) process with vendors.
- Assist in testing cycles by turning technical integration requirements into detailed test plans and/or working with testing/QA leads to develop integration test plans.
- Assist with testing integration solutions against requirements to ensure they meet system integration needs. Work with Vendors on each release cycle to ensure they adhere to our quality standards for all integrations.
- Analyze existing technical processes and associated IT solutions, and assist with developing strategies to address gaps.
- Document existing data flows and help to develop new, improved processes.
Application Support Skills Required
- Proactively manage and coordinate incident and requests from US and International markets.
- Assist in problem resolution by researching, analyzing, and recommending corrective action with internal IT, brand and vendor teams.
- Work with team members, vendor support teams, and other teams within YUM to ensure support coverage of applications is efficient and effective.
- Recommend support process improvements, automation of support tasks, and training opportunities to correct core issues and eliminate future incidents.
Requirements
Qualifications Required
- Ability to lead discussions with technical teams and business leaders
- Ability to work collaboratively with and across various teams to achieve project goals.
- Ability to manage multiple tasks and deliver based on priority
- Good verbal and written communication skills
- 0-10% travel required
Qualifications Preferred
- Basic knowledge of and experience with the Software Development Life Cycle (SDLC) methodologies, including Agile (SCRUM)
- Basic knowledge of Integration and Application Development methodologies; ability to document technical requirements
- Experience with YUM infrastructure and/or integration platforms
- Experience working in a collaborative environment
- Experience conducting technical discussion sessions and documenting requirements
- Experience with work planning, monitoring, and reporting
- Strong oral and written communication skills
- Application development background with a solid understanding of development methodologies
- A Bachelor’s Degree in a technical Application Development, Integration, or Database field
Education
Bachelor's degree in Computer Science, Management Information Systems, or Engineering is preferred.
What we offer
Salary Range: $93,800 to $115,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.
Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year.
