With over 29 years of advancing technology, Axon is dedicated to a bold and powerful mission to Protect Life and Obsolete the Bullet. Axon is the global leader of connected public safety technologies. We stand for protecting life, protecting truth, transparency, and accountability. Rick Smith founded Axon (formerly TASER International) following the deaths of two high school friends who were gunned down in an act of road rage. This tragedy sparked a passion in Rick to seek new technologies that would enable people to protect themselves without deploying lethal force. Our connected body-worn camera technology and evidence-management cloud are designed to help police officers work efficiently actively and transparently. Axon’s mission from the start has been to make the bullet obsolete, reduce social conflict and ensure criminal justice systems are fair and effective. Following recent events, we have added one more: Eradicate racism and excessive force in the justice system.

This is an entry to mid-level role with opportunity for rapid professional growth and the chance to contribute to the success of a software startup with accelerated growth inside a public company. You will collaborate within deployment teams to position the client for a successful engagement. Come work as a vital member of a client facing cross-functional team to deliver on the value proposition of our Software Solutions.

What You'll Do

Location: Remotely from United States. *Role requires to travel up to 40% of the time.

Reports To: Manager, Business Analysis

• Work as member of the Software Services Team.
• Capture the voice and outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements — providing structure and clarity where there is ambiguity — and work with Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Collaborate with the customer to configure the system to achieve their business outcomes.
• Assess impact and feasibility of proposed solution — including change management and other non-program implementation costs — evaluating alternatives and delivering solutions that accomplish agency outcomes.
• Design, administer, and document functional acceptance tests and training.

What You Bring

• Experience managing process improvement or facilitating change management amongst teams.
• Demonstrated outcome-driven thinking. Can make hard tradeoff assessments.
• Willingness to join forces and drive company-wide initiatives across multiple departments
• Demonstrated leadership experience
• Self-starter who thrives with problem-solving and embraces ambiguity
• Experience working with or in Law Enforcement preferred
• Some coding experience, particularly JSON preferred
• Bachelor’s in business, Operations, Computer Science, or Engineering is a plus
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.