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SonderMind
is hiring
Business Analyst, Salesforce
About Our Company
We know therapy works. That's why we’re redesigning mental healthcare to make it easier to find and access therapy. See for yourself and find a therapist today.
📱Call 844-THERAPY
📧 Email support@sondermind.com
🌐 Visit SonderMind.com
SonderMind also connects mental health providers to networks of new patients, helps with payor credentialing, manages the billings and claims processes, and guarantees instant payment on claims. If you are a licensed therapist and would like to grow a practice with the type of clients and caseload you’ve always wanted visit www.sondermind.com/why-sondermind/therapists.
Job Description & Responsibilities
The Salesforce Business Analyst bridges the gap between business requirements and technical implementation, ensuring that Salesforce solutions align with organizational goals and objectives.
Essential Functions
- Requirements Gathering: Collaborate with stakeholders to gather, analyze, and document business requirements for Salesforce implementations and enhancements using Agile methodology.
- Process Analysis and Improvement: Analyze existing business processes and workflows, identify inefficiencies, and recommend improvements or automation opportunities.
- Solution Design: Translate business requirements into technical specifications and solution designs, including data models, workflows, and user interfaces.
- Stakeholder Communication: Facilitate communication between business stakeholders, end-users, and technical teams to ensure alignment and understanding of requirements and solutions.
- User Acceptance Testing (UAT): Define test scenarios, coordinate UAT activities, and validate that Salesforce solutions meet business requirements.
- Change Management: Assist in developing change management strategies, including training, communication plans, and adoption strategies to ensure successful implementation and user adoption.
- Continuous Improvement: Monitor system usage, gather user feedback, and identify opportunities for further optimization and enhancements.
- And other responsibilities and ad-hoc projects from time to time, based on business needs.
What does success look like?
- During the first 90 days, you will have a solid understanding of our organization and the relevant stakeholders.
- During the first 120 days, you will be able to actively and independently engage with stakeholders to identify and propose process enhancement within the Salesforce ecosystem, laying the groundwork for streamlined workflows and increased efficiency.
- During the first 180 days, you will have completed your Salesforce Administrator or Salesforce Business Analyst certification (paid for by SonderMind).
Requirements
Who You Are?
Skills, experience, and education that is needed for this person to be able to succeed in this role
- Foundational technical skills.
- Previous experience working with Salesforce.
- Ability to build and maintain strong collaborative relationships with internal business partners.
- Demonstrated strong analytical and problem solving skills.
- Comfort and interest in working in a fast-paced, ever evolving environment.
- Excellent communication and organizational skills with great attention to detail.
- Willingness to pursue company-sponsored certification opportunities.
What we offer
The anticipated salary range for this role is $75,000-100,000 per year.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
- A commitment to fostering flexible hybrid work
- A generous PTO policy with a minimum of three weeks off
- Therapy coverage benefits to ensure our employees have access to the care they need
- Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
- Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
- Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
- 401K retirement plan with 100% matching on up to 4% of base salary
