Scientific Certification Systems, Inc., now doing business as SCS Global Services, is a trusted leader in third-party environmental, sustainability and food quality certification, auditing, testing and standards development.

We partner with companies, government agencies, and stakeholders worldwide to identify and drive practices, policies and processes that advance the goals of sustainable development and give innovators a competitive advantage. Working with capable leaders across the forestry, green building, energy, agricultural, fisheries, and consumer products sectors, we proudly provide services in every corner of the earth. These services are enabling policy-makers, procurement officers, company decision-makers and consumers to make informed decisions based on the highest level of environmental, ethical and quality accountability.

We also play a leading role in driving the development of national and international leadership standards to create a framework for continuous improvement.

As the Salesforce Business Analyst, you will be responsible for becoming the subject matter expert in SCS’ Salesforce environment and using that knowledge to bridge the gap between business needs and technology solutions. You will gather and document business requirements focused on operational outcomes and use your deep understanding of the SCS Salesforce environment to propose Salesforce solutions to the technical team, working closely with them to ensure proper understanding and delivery of a solution that meets business needs. You will also use your knowledge of both the Salesforce environment and how SCS operates to define best practices and develop training materials by partnering with SCS’ instructional design team. This role requires collaboration with other Salesforce professionals, developers, and stakeholders to ensure the quality and effectiveness of the solutions delivered. This position will be reporting directly to the VP, Information Technology.

Essential Duties And Responsibilities

• Collaborate with cross-functional teams to articulate and document solutions, ensuring alignment with organizational objectives.
• Offer expert consultation to internal stakeholders to optimize application usability and define best practices.
• Partner with the instructional design team to create end user training that defines best practices while working in Salesforce.
• Translate business requirements into clear and concise user stories, use cases, and acceptance criteria for development teams. Ensure alignment between user needs and technical implementation.
• Demonstrate a commitment to learning and understanding current business processes, particularly their integration with Salesforce functionalities.
• Lead requirements gathering meetings, driving discussions to align project initiatives with end user needs.
• Play a pivotal role in identifying, documenting, and resolving risks, defects, and issues within the Salesforce environment(s), leveraging expertise to deliver operational effective solutions.
• Analyze sales and operational data, end user feedback, and other metrics to provide insights and recommendations that inform feature development, process improvements, and overall system effectiveness.
• Collaborate with technical teams to define data integration requirements and ensure seamless data flow between Salesforce and other systems.
• Collaborate with testing teams to develop test cases, validate new features, and ensure the Salesforce solution meets business requirements and user expectations.
• Assist in developing training materials, user guides, and documentation to support the adoption of the Salesforce solution across the organization.
• Maintain clear and open lines of communication with cross-functional teams, ensuring that all stakeholders are informed about project progress, changes, and developments.
• Proactively identify opportunities for process optimization, feature enhancements, and improvements to Salesforce based on user feedback and evolving business needs.
• Map and document sales and operational processes to identify pain points, bottlenecks, and opportunities for automation and optimization within Salesforce.

Minimum Qualifications

• 3+ years of experience as a Business Analyst, with a focus on supporting Salesforce implementations.
• Proficiency in gathering and documenting requirements, user stories, and acceptance criteria.
• Analytical mindset with the ability to interpret complex data sets and provide actionable insights.
• Excellent spoken and written communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Salesforce Administrator or similar certification required.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio), or other online tools used to document and track business requirements.
• Experience using Jira a plus.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and programs simultaneously and prioritize competing demands.
• Ability to work independently and proactively in a fast-paced and dynamic environment.

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Working Remotely

SCS is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This is a home-office based role and may include travel with local, domestic, and/or international trips. Details will be clarified during the recruitment process.