Justworks takes the busyness out of growing a business and alleviates the unknown. We’ve combined a simple platform and exceptional 24/7 customer service with the power of a PEO, so all teams have more time to focus on what matters. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place.

As a Salesforce Business Analyst you will help shape Justworks’ internal operations by working within the Business Operations team to provide business systems analysis and product management, with a focus on Salesforce and its integrated systems. You will sit within the Business Analysis team and work closely with business teams across the organization to translate their needs to the technical teams, ensuring an ongoing stream of high value solutions. You will oversee the entire systems delivery process from discovery and project scoping through deployment and serve as an expert for teams trying to improve their internal systems and processes. You thrive in ambiguity and are a collaborative problem solver who enjoys breaking down complex cross-functional issues and creating high-value solutions that support Justworks’ business systems as we scale.

Your Success Profile

What You Will Work On

• Engage internal stakeholders to uncover critical business gaps, facilitating the discovery, scoping, and delivery process to deliver on key initiatives that drive desired business outcomes with a focus on Salesforce and its integrated systems
• Maintain and optimize operational workflows and business processes based on best practices. Conduct business process mapping activities with a keen attention to detail
• Drive stakeholder alignment on business and technology priorities and timelines - always questioning the impact of individual features to understand priority and ROI to the business
• Synthesize business requirements to create clear and comprehensive functional user stories and acceptance criteria to be delivered on by systems administrators and developers
• Work with Salesforce Developers, Administrators, Product Owners, and Quality Assurance Analysts to ensure adherence to project deadlines and system quality standards
• Coordinate with Quality Assurance analysts to develop test scripts, conduct user acceptance testing, and support in their execution
• Anticipate roll out complexity and needs for every feature launch, managing stakeholder needs and collaborating with Technical Training team to support its roll out
• Facilitate cross team collaboration and manage a project to scope, budget and timeline expectations
• Identify and mitigate current or potential product/project risks
• Support end users by triaging defects and requested feature enhancements through a company wide service desk

How You Will Do Your Work

As a Salesforce Business Analyst, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome
• Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 2+ years experience as a business analyst or product owner/manager for IT products
• 1+ year working on projects involving Salesforce or other CRM
• 1+ year experience with Jira, Asana or other project management software
• Salesforce Administrator certification a plus
• A team player who expertly manages varying needs across development teams, training teams, and stakeholders
• An effective communicator, having worked with both business and technical teams at different levels
• An organized individual who demonstrates strong attention to detail while maintaining a queue of multiple projects across discovery, development, and deployment phases of the SDLC
• A strong writer with the ability to create business deliverables – including user stories and acceptance criteria – all with minimal direction and support from a team lead or project manager
• A self-starter who is continually learning and developing