We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives.

None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities.

What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.

We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes.

The Salesforce Business Analyst will report to the Manager of Sales Enablement as part of the Commercial Operations Function in the Diagnostics Division. This role will be responsible for supporting the Sales Force Effectiveness – primarily Salesforce.com CRM utilization and evolution. This person will act as a change agent within the division, to drive continuous improvement and establish best practices for the commercial organization. They will liaise regularly with Information Services (IT) in Marlborough and San Diego and be a first line resource for Sales Enablement tools & processes such as Salesforce.com to drive business results.

Duties & Responsibilities:

First line of Support:

• Resolve end user requests for help
• Partner with Information Technology (IT), Managed Services (MS) and User Services (US) resources for Tier 2+ support needs

Proactive Enablement:

• Develop methods and tools (i.e. reports) to help effectively plan, manage, and deliver on-going enhancements and fixes within Salesforce.com (SFDC)
• Partner with the Manager of Sales Enablement, Marketing product owners, and Sales leaders to help promote adoption and best practices of sales processes and utilization of sales tools
• Partner with IT Team to understand new capabilities available in Salesforce.com (SFDC) and train the field on the effective use of these capabilities
• Create SFDC Training materials and deliver training to existing field resources and new hires, ensuring a heavy emphasis on the why and the when, not just the how for SFDC capabilities

Influence the Future:

• Consolidate field experience feedback/new functionality requests
• Manage priorities of SFDC enhancements, ensuring priorities align to the Diagnostic strategic objectives
• Define requirements for SFDC enhancements and partner with IT resources to translate into SFDC enhancements
• Facilitate user acceptance testing of new SFDC solutions on a quarterly basis
• Develop a forum of key users to help shape the future of SFDC for the business

Create Insights

• Design, build, and manage dashboards to give key insights into the business
• Design, build, and manage dashboards and reports to help deliver Manager and rep-level insights towards key SFDC data

Other job duties will be assigned as it relates to enabling the Sales Teams with new tools and processes, they need to achieve business goals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required.

• Communication and interpersonal skills
• Ability to prioritize and manage concurrent deadlines
• Attention to detail and results orientation
• Measuring and improving Sales organization performance and productivity
• Sales process refinement and metrics
• Sales Operations or analytics
• Ability to adapt to evolving and continuous business improvements
• Change management initiatives
• Project Management
• Training and Development

Preferred Qualifications:

• Functional SFDC knowledge (Understanding of User Setup modification, Object Management, Report Type creation, etc.)
• Strong SFDC Reporting abilities.
• Experience utilizing Dataloader for mass data manipulation.

Education And Experience

• Bachelor’s degree
• 5+ years of relevant CRM and/or analytics experience