We believe that this era demands a combination of strategic, creative and digital ideas that help clients to Lead The Change in their own digital transformation.

The one constant in this world is change. You can either adapt to it, ignore it, or lead it. "Lead the Change"​ is both our mission and our call to action. It speaks to our entrepreneurial spirit and our roots as an agency. It defines the way we think about brands, ideas and relationships, and it's alive in our work. Change that helps them to redefine the landscape and forge ahead of the competition. Change that lets them become part of the public consciousness, and create a movement of passionate advocates.

Join our dynamic internal Publicis Sapient Salesforce team as a Salesforce Sales Cloud Business Analyst. We're looking for a seasoned professional who not only excels in Salesforce Sales Cloud but also brings a fresh perspective to drive innovation. As a Salesforce Sales Cloud Business Analyst, you'll play a crucial role in consulting with various stakeholders to enhance and maintain our Salesforce implement operations.
Responsibilities:

• Innovate Internal Processes: Evaluate existing workflows, identifying opportunities for innovation, efficiency gains, and automation using Salesforce Sales Cloud.

• Consult and Gather Requirements: Collaborate closely with sales teams, stakeholders, and business users to consult on and document functional requirements. Translate these requirements into Salesforce Sales Cloud configurations and customizations.

• Collaborate on Solutions: Work closely with business stakeholders, designers, user experience experts, and developers to design and develop custom applications, integrations, and enhancements that extend Salesforce Sales Cloud capabilities.

• Data Innovation and Management: Drive data innovation by designing and implementing advanced data models, validation rules, and data governance processes to ensure data integrity and accuracy.

• User Training and Support: Provide training on Salesforce Sales Cloud functionality to end users and actively assist in resolving user issues and inquiries.

• System Maintenance and Upgrades: Perform ongoing system maintenance tasks, manage user access, monitor system performance, troubleshoot issues, and implement upgrades and patches.

• In-depth Documentation: Create and maintain detailed documentation of processes, configurations, and customizations to ensure accurate and up-to-date information.

• Stay Ahead in Innovation: Keep abreast of the latest Salesforce Sales Cloud features, enhancements, and best practices. Recommend updates to improve system efficiency
• UX/UI Design and Configuration: Design and configure Salesforce Sales Cloud with a focus on enhancing the user experience with our Salesforce innovation team. Customize objects, fields, page layouts, workflows, approval processes, and reports.

• Educational Background: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.

• Proven Experience: Demonstrated experience as a Salesforce Sales Cloud Business Analyst, with a successful track record of managing Salesforce Sales Cloud implementations.

• Salesforce Expertise: In-depth knowledge of Salesforce Sales Cloud capabilities, including configuration, customization, and data management.

• Proficiency: Strong proficiency in Salesforce Sales Cloud administration, covering the creation and management of objects, workflows, reports, and dashboards.

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex business requirements and translate them into innovative technical solutions.

• Communication and Collaboration: Excellent communication and collaboration skills, with the ability to engage effectively with stakeholders and work seamlessly within our cross-functional teams.

• Methodologies: Familiarity with hybrid agile methodologies and project management concepts.

• Certifications: Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Sales Cloud Consultant, are a plus.

• Attributes: Attention to detail, self-motivation, and a strong commitment to delivering high-quality results within established timelines.