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Legal & General America
is hiring
Business Analyst, Process
About Our Company
Legal & General America currently protects more than 1.4 million people with life insurance coverage. What concerns us, though, is the more than 100 million Americans who are under or non-insured. Why is that? It’s an awkward conversation to have, historically, the process has been complicated and coverage is perceived to be more expensive than the actual cost.
We are transforming the experience so that more families, individuals, and businesses can benefit from term life insurance, in a way that works for them and their families with a streamlined, digital process. The beauty of term life insurance is that there are options to add or adapt, based on where customers are in their lives. Protecting their families should be the easiest thing in the world because it is the most important thing. Through life insurance, Legal & General America is helping its customers live brighter lives and enabling brighter futures.
Job Description & Responsibilities
The Process Improvement Business Analyst will review, analyze, and document the business in terms of its operating models, business functions, systems, and processes in order to positively impact operational effectiveness. The analyst will provide recommendations, define requirements, quantify potential business benefits and take a lead on implementing the required changes in order to make step change improvements in key metrics, including customer satisfaction, people satisfaction and cost reduction.
Responsibilities
- Review, analyze, and model business processes and information flows using appropriate analysis techniques in order to identify opportunities for improvement in order to deliver to an overall customer, people and/or cost target.
- Propose solutions (including automation); identifying alignment with business requirements; making recommendations to business managers, taking into account costs, benefits, and risks.
- Document process change requirements using the agreed standards, methods, and tools ensuring consistent high quality output.
- Deliver changes to business processes in partnership with operational managers.
- Demonstrate awareness of customer, colleague and cost impact of change and plan accordingly to mitigate impacts, engage stakeholders and champion change.
- Ensure that all proposed business and process changes are formally mapped to strategic goals and documented risks, which are reviewed and managed.
- Define, develop, and deliver processes and systems to ensure that service levels are consistently in alignment with customer experience expectations.
- Effectively communicate with key stakeholders at all levels and in all departments of the company in order to ensure their engagement and support of business improvement activities.
- Complete all other tasks and projects as required.
Requirements
Qualifications
Education
BS/BA Degree in Business or IT or equivalent combination of education and experience.
Experience/Knowledge
Six Sigma/Lean qualifications or equivalent accreditation preferred.
5+ years of experience in process improvement role with delivery track record.
Experience of working to targets to improve customer, people or cost metrics.
Experience of identifying and making improvements in operational customer facing environments.
Experience in Lean, Six Sigma or other structured process improvement methodologies.
Experienced user of business analyst techniques and related tools including process mapping, functional business modelling, statistical process control, activity sampling, value stream mapping etc.
Project management experience.
Skills
Experience in life insurance industry, preferred.
Strong analytical/critical thinking skills
Strong stakeholder management skills
Ability to collaborate and engage people in change
Outstanding verbal and written communication skills
Self-starting to find and deliver on opportunities
Project management skills
Process improvement skills
Strong organizational skills
Demonstrated proficiency in Microsoft Office Suite
Process documentation/modelling tools
Ability to function in a fast paced environment
Flexible with regard to work hours and overtime
What we offer
What’s in it for you?
The expected hiring compensation range for this position is $104,300 - $130,000 annually. This is a remote opportunity operating on EST.
The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role is eligible to participate in the Legal & General America Annual Incentive Plan. The current target payment for the position is 20% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date. This role has 20 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year .
We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!
