As pharmacists play an increasingly important role in patient care, the need has never been greater for technology-based solutions that add efficiency to operations and facilitate pharmacist-patient interactions. Pharmacists need a technology solution that makes it easier to provide patients with medications, helps manage records and meet compliance requirements, and seamlessly oversee core business operations. And, as pharmacists have made clear, that solution should be easy to use, and keep pace with changing pharmacy needs.

For thousands of pharmacies nation-wide, PrimeRx is the preferred pharmacy management software option.

PrimeRx is the signature pharmacy management system developed by Micro Merchant Systems. The software offers comprehensive functionality that automates and manages all core pharmacy processes. This includes “fill to bill” capabilities that facilitate every step in the dispensing process – prescription intake and processing, dispensing and labeling, inventory management, patient records, billing, and automatic claims transmission. With PrimeRx, tasks that previously required significant amounts of staff time are executed in seconds, with the highest levels of accuracy.

Pharmacies have the option to add functionality, based on their scope of service. This includes solutions developed for different pharmacy types including community and specialty pharmacies, compounding, Health systems, physicians’ offices, multi-store, mail-order, long-term care facility, and 340B.

PrimeRx is presented in a logical, user-friendly format that can be configured to meet specific pharmacy requirements. The software is regularly updated with new features and improved functionality. These updates reflect both the changing needs of the pharmacy industry, and technology’s ever-expanding capabilities.

Also in 2023, PrimeRx was honored by American Business Awards with a prestigious Stevie Award for “achievement in product innovation.”

The Pharmacy Technology Business Analyst plays a pivotal role within the product team at PrimeRx, supporting product management and engineering by analyzing customer and market needs, developing product requirements, and validating demand and product fit through customer engagement. This position requires a background in pharmacy operations or pharmacy management software, a highly analytical and data-driven approach, and a focus on deriving actionable insights from data to inform product decisions and drive business growth. The successful candidate will be a self-starter, capable of independently managing projects and initiatives with minimal oversight. Their success will be measured by their ability to quantify key decisions with data, build clear, actionable product requirements, and complete assigned work along agreed upon timelines.

Key Responsibilities

• Develop a comprehensive understanding of pharmacy operations, workflows, regulatory requirements, and industry trends, to effectively translate business needs into software requirements
• Analyze trends to identify opportunities for improving pharmacy operations, enhancing product features, and addressing customer pain points
• Collaborate closely with customers, gather feedback, and translate customer needs into product requirements, ensuring that PrimeRx Cloud continues to customers’ current and future needs
• Partner with cross-functional teams both to develop requirements and to support product education across the organization
• Maintain open and clear communication channels with key stakeholders, including product management, engineering, support, sales, and marketing
• Collaborate with the Quality Assurance team to continually improve
• Stay informed about industry trends, competitive products, and emerging technologies to guide product development decisions
• Prepare and maintain detailed documentation of product requirements, user stories, and feature specifications
• Oversee the ongoing creation of release notes and other product launch documentation
• All other duties as requested or required

Job Competencies

• Strong analytical and problem-solving skills, with a keen attention to detail and the ability to translate data into actionable recommendations
• Experience building product requirements through user stories, UI mockups, and product design documents
• Excellent verbal and written communication skills, with the ability to effectively convey complex concepts and ideas to diverse audiences
• A customer-centric mindset, with a passion for understanding customer needs and delivering solutions that exceed expectations
• Proven ability to collaborate effectively with cross-functional teams and stakeholders, fostering a culture of teamwork, innovation, and continuous improvement
• An understanding of pharmacy operations and workflow

Qualifications

• B.S. in computer science, business, or healthcare related discipline or equivalent professional experience
• Background in pharmacy operations or pharmacy management software required, CPhT preferred
• Working knowledge of Agile and Scrum concepts
• 3+-years relevant experience as a business analyst, product owner, or project manager working with software development teams
• Working understanding of SQL, Excel, and other data analysis tools

Working Conditions

• Schedule: The employee will follow a hybrid work schedule, spending designated days onsite and the remaining days working remotely
• Flexibility: The hybrid schedule may be flexible based on team and project requirements
• Workspace: The employee is responsible for maintaining a suitable remote workspace and adhering to company guidelines