At Rover, everyone has ownership of their work and the opportunity to make a true impact. We believe that being diverse and inclusive is key to our success and encourage every employee to share their unique perspective while being their true self.

We believe everyone deserves the unconditional love of a pet, and Rover exists to make it easier to experience that love. We’re supporting dog owners and empowering dog sitters to run thriving pet-care businesses in your neighborhoods. The Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.

This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office one day per week on Thursdays.

Who we're looking for:

We are specifically looking for a Business Analyst III to partner closely with Rover’s Trust and Safety Sr. Leadership to help make Rover a safer community for pet parents and sitters. This will be a high visibility role, partnering directly with a diverse set of stakeholders to determine how to measure and improve T&S program success. Additionally this role will own analytics support and strategy for Rover’s account safety / fraud mitigation program. This role will require a unique skillset - the ideal candidate should be very comfortable turning ambiguous business problems into crisp requirements, and in turn using those to build creative data products meeting a niche business need. The ideal candidate should be a builder - someone who is eager to start from nothing and build an excellent analytics support program for an underserved but extremely important part of the business.

Your Responsibilities:

• Partner with Trust and Safety leadership to determine our strategy for measuring program health and performance, defining comprehensive metrics, developing crisp reporting and standing up monitoring rhythms.
• Collaborate with Account Safety leadership to measure program performance and proactively identify and mitigate fraud trends on Rover’s platform.
• Serve as strategic partner and advisor to business leaders, responsible for making recommendations on investments and optimization strategies in Trust and Safety
• Support the construction of our reporting abstractions (built in dbt)

Your Qualifications:

• At least 4 years experience working cross-functionally with complex datasets to support organizational decision making.
• Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way.
• You are extremely comfortable with taking ambiguous issues and structuring them into crisp business problems, and using those to develop and execute on a refined project plan with clearly identified deliverables, all with relative autonomy.
• Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists
• You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)
• You can independently prioritize projects based on return on investment and own the end-to-end project management for our analytics deliverables
• You are excited to help mentor junior analysts

Nice to Have:

• Masters degree in a quantitative field OR on the job experience with applied statistics.
• Ability to code in Python/R is a plus
• Hands-on experience working with customer service tool data sets (e.g., Zendesk)
• Hands-on experience running A/B tests and experiment design