Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

Do you want to join a new team forging innovative ways to enhance customer experience? Do you have a passion for customer experience and a mindset for data-driven problem solving? Amazon turned the transportation industry on its head by offering 363 day-a-year delivery, what will we do next?

NASC Network Operations Control is looking for a talented Business Analyst who will own analytics, reporting frameworks, and data visualizations from ground zero. Development of analytics will directly impact leadership decision making and optimization for driving risk mitigation improvements. As a member of this team, you will have an opportunity to be a thought leader in Amazon Sort Centers and work with a group of talented Program Managers, Operations teams, and business leaders to design the Amazon network of the future. We are focused on your success and want to build strong leaders within Amazon Transportation Services. You can expect to leverage your analytical skills and have full ownership of the projects you manage.

Responsibilities

• Perform complex data analysis to identify opportunities to reduce fulfillment costs as well as improve efficiencies and customer experience
• Design, develop and establish KPIs to monitor analysis and provide strategic insights to drive growth and performance
• Ability to perform/own reoccurring and ad-hoc business intelligence projects
• Develop standardized metrics to evaluate and benchmark pertaining to short and long term network planning and forecasting
• Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing

Key job responsibilities

• Perform complex data analysis to identify opportunities to reduce fulfillment costs as well as improve efficiencies and customer experience
• Design, develop and establish KPIs to monitor analysis and provide strategic insights to drive growth and performance
• Ability to perform/own reoccurring and ad-hoc business intelligence projects
• Develop standardized metrics to evaluate and benchmark pertaining to short and long term network planning and forecasting
• Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing

Basic Qualifications

• 1+ years of tax, finance or a related analytical field experience
• 2+ years of complex Excel VBA macros writing experience
• Bachelor's degree
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL or ETL

Preferred Qualifications

• Experience scripting for automation (e.g., Python, Perl, Ruby)