Insights you can act on

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.

Future duties and responsibilities:

• Support End-Users: Provide effective client support by answering questions, identifying process or software issues, determining and implementing solutions, documenting resolutions, and communicating guidance to end users in a fast pace environment.
• Perform In-Depth Analysis: Develop your knowledge of our client’s industry, organization, and business objectives. Understanding the business needs of our client, troubleshoot challenging solutions that include software issues, data issues, maintenance, and system configuration.
• Support System Changes:
• Follow established Change Request/SDLC processes to implement new functionality or issue resolutions.
• Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems.
• Create test plans, traceability matrices, test scenarios, and test cases for functionality testing.
• Perform system testing to assess how well a product adheres to its design, standards, as well as its usability and ability to meet business needs.
• Demonstrate in-depth technical capabilities with the ability to support multiple work streams and drive assimilation of new techniques and solutions.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Understand business requirements and translate them to executable work for a cross-functional team.
• Attend and participate in Agile ceremonies – including Daily Stand-Up Meetings, Sprint Reviews, Backlog Refinements, Sprint Retrospectives, and PI Planning events.

Minimal annual travel to Washington, D.C. required for badging/renewals.

Require qualifications to be successful in this role:

An interim Secret clearance is required to begin working onsite with our client, and a Secret clearance must be maintained throughout the project duration. Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.

Basic Qualifications:

• 1+ Years of Experience in ERP Software, preferably CGI Federal’s Momentum®
• Bachelor’s degree or master’s degree in Computer Science, IS/IT, Mathematics, Business, Economics, Accounting/Finance or STEM related discipline
• 2+ years of relevant experience (e.g., business analysis, application/software support, client/customer support)
• Strong analytical problem-solving skills
• Excellent interpersonal skills including the ability to work with diverse personality types
• Ability to effectively communicate both verbally and written with customers, team members, and management
• Pro-active/self-starter – must be able to work independently and in a team environment
• Exceptional attention to detail is required
• Must be dedicated to the role: punctual, self-confident and completely dependable
• Fast learner with a passion for technology

Desired qualifications:

• 1+ Years of Experience working on Analytics and Business Intelligence focused initiatives, preferably in a consulting capacity.
• 1+ Years of Experience using Microsoft Power Platform, ServiceNow, Salesforce or other low-code development tools.
• 1+ Years of Experience in working with SQL, Python, Java, HTML or CSS
• Experience with project management tools or products (Atlassian, ServiceNow, Summit, Salesforce, etc.)
• Experience working with various self-service business intelligence and data visualization tools such as Tableau, Power BI, Business Objects, etc.
• Experience working in an Agile-based environment or understanding of the software lifecycle and/or Agile development methodologies.
• Strong technical and troubleshooting techniques.
• Understanding of basic financial and accounting principles.