Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.

Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year.

We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.

The LiveAnalytics team is a market leading data analytics provider focused on innovation and unlocking the power of data for our clients. Some examples our product suite include prospecting models, brand affinity models, venue-selection models, season ticket retention models, pricing models and economic impact studies. The list goes on and there are more requests every day.

THE JOB

We are looking for a Business Analyst who is passionate about discovering trends and insights hidden in large data sets that are meaningful and actionable. You will be working on some of the most interesting and challenging problems in the sports, arts, family, and concert areas our clients face and you will have the opportunity to take our data-driven insights, convert them to recommendations and communicate those recommendations directly to our clients.

You will also work with our Manager, Analytics, Data Scientist, VP of Global Client Analytics and LiveAnalytics Product Director to help create new and innovative product solutions and find opportunities for process optimization. In addition, you will be working with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions. You will have the opportunity to build models and see them all the way into production.

What You Will Be Doing

• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Interact with internal and external clients to develop hypotheses, scope project requirements, formulate and execution analyses, and present results and recommendations.
• Create and maintain dashboards utilizing Amazon Quicksight.
• Conduct ad-hoc analysis and presenting results to internal and external stakeholders.
• Serve as resident expert in statistical analysis, including model development, validation, and maintenance.
• Query, transform, and integrate data from multiple sources and structures and carry out data cleansing and normalization tasks to ensure data integrity.
• Construct models to predict consumer behavior, propensities, preferences, lifetime value, and retention.
• Develop processes and tools to monitor and analyze model performance and data accuracy.
• Work with internal data engineering team to automate model implementation.
• Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.
• Develop and maintain online dashboard summaries of data and campaign performance to facilitate learning and decision-making.
• Perform post-campaign analysis, including customer segmentation and conversion performance, and provide recommendation for improvement.
• Build PowerPoint presentations and Excel reports to summary results.
• Present results, insights, recommendations to internal and external clients.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Bachelor’s degree in Statistics, Math, Information Technology, Economics or related fields
• Strong SQL skills
• 3+ years of experience using statistical and computer languages (R, Python, Java, AWS, etc.)
• Experience working with SPSS Modeler, SAS or similar statistical package is a plus
• Able to communicate complex analytics results and insights to less technical audience.
• Experience with data visualization tools, Amazon Quicksight a plus
• Strong understanding of all facets of Database Marketing
• Extensive experience with PowerPoint and Excel functions and formulas
• Strong written and verbal communication skills

You (behavioural Skills/Competencies)

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!